About the role
Position Information Under the direction of the Director, Ambulatory Care & Regional Partnerships, and the Head/Chair of the Department of Medicine (DoM), the Lead, Ambulatory Care (Am Care) supports leadership in the planning, coordination, and delivery of DoM ambulatory care clinical service strategies across The Ottawa Hospital (TOH) and with regional partners. The Lead is accountable for the development and implementation of ambulatory care service policies and Standard Operating Procedures (SOPs), monitoring and coordinating ambulatory care resource utilization, and providing analysis and reporting of ambulatory care demand, capacity, and activity to inform decision making and system optimization.
Rotation/Shifts Days, 8 hour shifts.
Responsibilities
- Collaborate with the Office of Quality and Patient Safety and Ambulatory Care leadership to develop reports and data collection tools;
- Analyze Ambulatory Care data to evaluate performance, identify trends, and recommend improvements;
- Support the development and implementation of the Department's Am Care Dashboard;
- Assist with costing and budget tracking for Am Care strategies;
- Stay current with policies and procedures related to healthcare service delivery;
- Lead the Ambulatory Care (Am Care) expansion plan and support implementation initiatives;
- Optimize Am Care clinic utilization and scheduling across divisions;
- Coordinate the departmental schedule for DoM Access Clinics;
- Train staff and divisions on Am Care clinic procedures and processes;
- Collaborate with TOH Operations and EPIC Fusion teams to enhance efficiency;
- Participate in committee and management meetings as required;
- Support the planning and coordination of the Department's Patient Care implementation plan;
- Assist in the department wide rollout of e Referral and e Consult initiatives, including tracking progress and resolving operational issues;
- Coordinate the regional centralized referral process and align referral workflows across divisions and external partners;
- Contribute to chronic disease management planning through data analysis and cross divisional collaboration;
- Strengthen internal and external partnerships by coordinating activities, documentation, and follow up related to patient care initiatives.
Basic Requirements
- University degree in Healthcare Administration, Business Administration, or related field; or an acceptable combination of education, training and experience directly related to the position;
- Project Management Professional (PMP) certification is a strong asset;
- Minimum of 8-10 years recent progressive experience in healthcare operations, process improvement, quality, and/or coordinating medical clinic services;
- Knowledge of regulatory and compliance requirements applicable to the delivery of ambulatory care services;
- Experience developing and writing policies and SOPs;
- Knowledge of SharePoint, MS Teams and MS Office 365 with advanced skills in Excel;
- Knowledge of Epic is preferred;
- Experience managing multiple, complex priorities, allocating resources, and negotiating timelines;
- Experience preparing briefing notes, reports, policy documents & delivering effective presentations;
- Experience leading meetings, presenting statistical information, methods, analyses, results, and interpretation;
- Strong written communication, proofreading, and editing skills required to draft or generate correspondence and documents;
- Effective interpersonal skills and verbal communication skills, with an ability to adjust communication style to the audience;
- Demonstrated experience with analytics and reporting with strong analytical, investigative, and problem-solving abilities;
- Exceptional communication, consulting, and relationship-building skills, with the ability to influence stakeholders;
- Must be able to work well under stress with minimal supervision;
- Knowledge of quality improvement tools is an asset;
- Project management experience is an asset;
- Proficiency in speaking and comprehending both English and French (Level B+) is an asset.
Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.
Go to www.thinkottawamedicine.ca for more information.
About The Ottawa Hospital
The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.
Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.
L’Hôpital d’Ottawa Inspiré par la recherche. Guidé par la compassion.
L’Hôpital d’Ottawa est l’un des plus importants hôpitaux d’enseignement et de recherche au Canada. Il est doté de plus de 1 100 lits, d’un effectif de quelque 12 000 personnes et d’un budget annuel d’environ 1,2 milliard de dollars.
L’enseignement et la recherche étant au cœur de nos activités, nous possédons les outils qui nous permettent d’innover et d’améliorer les soins aux patients. Affilié à l’Université d’Ottawa, l’Hôpital fournit sur plusieurs campus des soins spécialisés à la population de l’Est de l’Ontario. Cela dit, nos techniques de pointe et les fruits de nos recherches sont adoptés partout dans le monde. Notre vision consiste à améliorer la qualité des soins et nous mobilisons l’appui de toute la collectivité pour mieux y parvenir.
Par la compassion de son personnel et la quête perpétuelle de nouvelles découvertes, L’Hôpital d’Ottawa cherche sans relâche des solutions aux défis les plus complexes en santé.
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About the role
Position Information Under the direction of the Director, Ambulatory Care & Regional Partnerships, and the Head/Chair of the Department of Medicine (DoM), the Lead, Ambulatory Care (Am Care) supports leadership in the planning, coordination, and delivery of DoM ambulatory care clinical service strategies across The Ottawa Hospital (TOH) and with regional partners. The Lead is accountable for the development and implementation of ambulatory care service policies and Standard Operating Procedures (SOPs), monitoring and coordinating ambulatory care resource utilization, and providing analysis and reporting of ambulatory care demand, capacity, and activity to inform decision making and system optimization.
Rotation/Shifts Days, 8 hour shifts.
Responsibilities
- Collaborate with the Office of Quality and Patient Safety and Ambulatory Care leadership to develop reports and data collection tools;
- Analyze Ambulatory Care data to evaluate performance, identify trends, and recommend improvements;
- Support the development and implementation of the Department's Am Care Dashboard;
- Assist with costing and budget tracking for Am Care strategies;
- Stay current with policies and procedures related to healthcare service delivery;
- Lead the Ambulatory Care (Am Care) expansion plan and support implementation initiatives;
- Optimize Am Care clinic utilization and scheduling across divisions;
- Coordinate the departmental schedule for DoM Access Clinics;
- Train staff and divisions on Am Care clinic procedures and processes;
- Collaborate with TOH Operations and EPIC Fusion teams to enhance efficiency;
- Participate in committee and management meetings as required;
- Support the planning and coordination of the Department's Patient Care implementation plan;
- Assist in the department wide rollout of e Referral and e Consult initiatives, including tracking progress and resolving operational issues;
- Coordinate the regional centralized referral process and align referral workflows across divisions and external partners;
- Contribute to chronic disease management planning through data analysis and cross divisional collaboration;
- Strengthen internal and external partnerships by coordinating activities, documentation, and follow up related to patient care initiatives.
Basic Requirements
- University degree in Healthcare Administration, Business Administration, or related field; or an acceptable combination of education, training and experience directly related to the position;
- Project Management Professional (PMP) certification is a strong asset;
- Minimum of 8-10 years recent progressive experience in healthcare operations, process improvement, quality, and/or coordinating medical clinic services;
- Knowledge of regulatory and compliance requirements applicable to the delivery of ambulatory care services;
- Experience developing and writing policies and SOPs;
- Knowledge of SharePoint, MS Teams and MS Office 365 with advanced skills in Excel;
- Knowledge of Epic is preferred;
- Experience managing multiple, complex priorities, allocating resources, and negotiating timelines;
- Experience preparing briefing notes, reports, policy documents & delivering effective presentations;
- Experience leading meetings, presenting statistical information, methods, analyses, results, and interpretation;
- Strong written communication, proofreading, and editing skills required to draft or generate correspondence and documents;
- Effective interpersonal skills and verbal communication skills, with an ability to adjust communication style to the audience;
- Demonstrated experience with analytics and reporting with strong analytical, investigative, and problem-solving abilities;
- Exceptional communication, consulting, and relationship-building skills, with the ability to influence stakeholders;
- Must be able to work well under stress with minimal supervision;
- Knowledge of quality improvement tools is an asset;
- Project management experience is an asset;
- Proficiency in speaking and comprehending both English and French (Level B+) is an asset.
Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.
Go to www.thinkottawamedicine.ca for more information.
About The Ottawa Hospital
The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.
Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.
L’Hôpital d’Ottawa Inspiré par la recherche. Guidé par la compassion.
L’Hôpital d’Ottawa est l’un des plus importants hôpitaux d’enseignement et de recherche au Canada. Il est doté de plus de 1 100 lits, d’un effectif de quelque 12 000 personnes et d’un budget annuel d’environ 1,2 milliard de dollars.
L’enseignement et la recherche étant au cœur de nos activités, nous possédons les outils qui nous permettent d’innover et d’améliorer les soins aux patients. Affilié à l’Université d’Ottawa, l’Hôpital fournit sur plusieurs campus des soins spécialisés à la population de l’Est de l’Ontario. Cela dit, nos techniques de pointe et les fruits de nos recherches sont adoptés partout dans le monde. Notre vision consiste à améliorer la qualité des soins et nous mobilisons l’appui de toute la collectivité pour mieux y parvenir.
Par la compassion de son personnel et la quête perpétuelle de nouvelles découvertes, L’Hôpital d’Ottawa cherche sans relâche des solutions aux défis les plus complexes en santé.