Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

WestJet is seeking a Program Manager, People Services to join our Calgary office. This individual will exhibit a high standard of excellence, enjoys challenges, and is results-driven. Reporting to the Senior Manager-People & Payroll Services, this Program Manager is responsible for the processes and programs related to People Services, Human Resource transactions, and employee recognition. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment.

**Note:**This program manager will be dedicated to work alongside a robust project team in the implementation of our new HR System, Dayforce, for the first 12 months in this role. A strong interest in HR technology and experience with Dayforce is an asset.

Key deliverables include:

• Understand, assess, and work with the team to maintain service level commitments to all WestJetters

• Monitor existing people services, Human Resource related transactions, legislated compliance and data accuracy controls

• Collaborate with internal WestJet teams and external vendors to ensure administrative compliance to Human Resource programs, contract obligations, and policy adherence, including compliance with employment contracts and collective agreements, the Canada Labour Code, C-Sox requirements, and vendor and Partner airline contracts

• Work alongside and coordinate the Travel Privileges Committee teams and work streams

• Work alongside the subject matter experts and the Policy and Governance team to ensure the People policies and averaging agreements are up-to-date, compliant with legislation, collective agreements, and are being administered accordingly

• Assess the current program(s), make recommendations, and develop and maintain an employee recognition program

• Identify and implement, in collaboration with the People Technology support services team, opportunities to streamline processes and increase employee self-service

• Support Labour Relations in the implementation of new collective agreement items as they impact the People Services programs

• Complete project work alongside cross-functional teams where projects impact People Services processes and programs including but not limited to Onboarding system implementation and upgrades, Travel Privileges system implementation and upgrades, and Company integrations

Experience and qualifications:

• Diploma or Bachlor’s Degree or equivalent experience

• 6+ years Human Resource generalist experience

• Strategic planning, change management, analytics and process development skills

• Excellent time management, organizational, and interpersonal skills required

• Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Excellent analytical, attention to detail, problem solving, goal orientation, and relationship building skills

• Excellent communication skills, both oral and written

• Ability to present ideas, negotiate, facilitate and problem solve

• Team player – works to ensure team goals are met or exceeded

• Demonstrate sound judgment regarding confidential and sensitive matters

• Must provide high level of customer service to internal and external guests

• High degree of diplomacy and good judgment along with the ability to maintain confidentiality

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.

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