Logistics Key Account Representative (Edmonton)
About the role
Summary
The Key Account Representative is responsible for managing and growing assigned customer accounts by delivering reliable service, building strong relationships, and developing a deep understanding of their customers’ freight needs. You’ll be the daily point of contact for your accounts, working with internal teams to ensure accurate pricing, timely execution, and quick problem resolution. As you gain experience, you'll develop account-specific knowledge and identify opportunities for growth and efficiency.
This role is a key part of Q-Line’s customer success strategy and a strong foundation for future advancement in account leadership.
Key Responsibilities
Customer Relationship Management
- Build trust with assigned customers through consistent communication and follow-through
- Be responsive to day-to-day needs and challenges
Freight Coordination & Pricing Accuracy
- Learn the unique requirements of each customer’s freight
- Ensure timely quoting and accurate pricing
- Collaborate with internal teams to support execution and resolve issues
Account Growth & Business Development
- Develop account-specific knowledge and industry insight
- Build the skills needed to support strategic growth initiatives and future roles
- Identify areas for increased efficiency and account growth
- Actively pursue new business opportunities
- Build industry and customer-specific knowledge
Additional Responsibilities
- Support team and organizational goals through other assigned duties
Required Qualifications
- Business Administration Certificate (required)
- CCLP designation (preferred)
- 2–3 years of sales experience
Knowledge, Skills & Abilities
- Strong communication and customer service skills
- Effective negotiation and problem-solving ability
- Proactive in identifying and resolving challenges
- Understanding of the transportation industry, including equipment and operations
- Proficient in Microsoft Word and Excel
- Good judgment and decision-making within established procedures
If you’re passionate about logistics, enjoy solving problems, and love building strong customer relationships—we want to hear from you.
About Q-Line Trucking
With expertise and capability, we provide specialized transportation solutions for major projects and industry sector leaders. Leading the industry in transportation solutions, we are qualified to provide our customers with professional, strategic and high quality service. We pride ourselves on our excellent customer service, dedication to safety, and high ethical standards.
Logistics Key Account Representative (Edmonton)
About the role
Summary
The Key Account Representative is responsible for managing and growing assigned customer accounts by delivering reliable service, building strong relationships, and developing a deep understanding of their customers’ freight needs. You’ll be the daily point of contact for your accounts, working with internal teams to ensure accurate pricing, timely execution, and quick problem resolution. As you gain experience, you'll develop account-specific knowledge and identify opportunities for growth and efficiency.
This role is a key part of Q-Line’s customer success strategy and a strong foundation for future advancement in account leadership.
Key Responsibilities
Customer Relationship Management
- Build trust with assigned customers through consistent communication and follow-through
- Be responsive to day-to-day needs and challenges
Freight Coordination & Pricing Accuracy
- Learn the unique requirements of each customer’s freight
- Ensure timely quoting and accurate pricing
- Collaborate with internal teams to support execution and resolve issues
Account Growth & Business Development
- Develop account-specific knowledge and industry insight
- Build the skills needed to support strategic growth initiatives and future roles
- Identify areas for increased efficiency and account growth
- Actively pursue new business opportunities
- Build industry and customer-specific knowledge
Additional Responsibilities
- Support team and organizational goals through other assigned duties
Required Qualifications
- Business Administration Certificate (required)
- CCLP designation (preferred)
- 2–3 years of sales experience
Knowledge, Skills & Abilities
- Strong communication and customer service skills
- Effective negotiation and problem-solving ability
- Proactive in identifying and resolving challenges
- Understanding of the transportation industry, including equipment and operations
- Proficient in Microsoft Word and Excel
- Good judgment and decision-making within established procedures
If you’re passionate about logistics, enjoy solving problems, and love building strong customer relationships—we want to hear from you.
About Q-Line Trucking
With expertise and capability, we provide specialized transportation solutions for major projects and industry sector leaders. Leading the industry in transportation solutions, we are qualified to provide our customers with professional, strategic and high quality service. We pride ourselves on our excellent customer service, dedication to safety, and high ethical standards.