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Quality Assurance Specialist - SFMC

Munvo1 day ago
Hybrid
Toronto, ON
Senior Level

Top Benefits

Hybrid work model, flexible hours, work-from-anywhere
Generous vacation: 3 weeks + 1 extra week over holidays
Flexible benefits, personal wellness spending account

About the role

About Us:

We are a dynamic and innovative company specializing in providing cutting-edge marketing technology solutions and services to enterprise clients. Our offerings span leading platforms such as Adobe, Google, Salesforce, SAS, and advanced User Experience (UX) Design services. We pride ourselves on delivering tailored, strategic solutions that drive measurable results for our clients.

What you will do:

  • Be responsible for identifying and reporting bugs, analyzing and troubleshooting issues, and providing feedback to Salesforce Marketing Platform implementation specialists, developers and other stakeholders.
  • Drive data control processes and use data querying best practices to validate current implementation logic ensuring campaign segmentation and marketing campaign business logic matches documented workflow
  • Have knowledge of SQL SELECT queries and filtering criteria
  • Develop and execute test scenarios/cases using tools like Validity and Litmus
  • Record test results in a clear, detailed and organized manner using Jira Software
  • Provide input on severity and priority of issues
  • Execute all assigned testing as per schedule
  • Utilize existing tracking systems, report mechanisms, agreed conventions, and metrics
  • Support Senior QC Analysts
  • Communicate and liaise with internal and external teams
  • Keep up-to-date on industry trends, testing environments and latest device releases

what we are looking for.

  • 2-3 years of experience

  • Knowledge of general QA procedures and methodologies, as well as Data quality fundamentals

  • Strong organizational skills and the ability to manage multiple projects/tasks simultaneously with competing demands to meet deadlines

  • Familiarity with testing/QA tools and email platforms

  • Understand data models

  • Knowledge of bug tracking software, such as Jira

  • Critical thinker with a meticulous eye for detail, both in catching bugs and writing clear documentation

  • Drive to take on new challenges and be a quick learner

  • Enjoy working on an integrated and collaborative team

  • A highly entrepreneurial spirit, who lives and breathes autonomy. You pride yourself on delivering quality feedback effectively and constructively

nice to have.

  • Agency/Branding knowledge of Email marketing campaigns

  • Experience with Email campaign testing tools like Litmus /Email on Acid

  • Knowledge of HTML and the ability to understand email logic

We Value The ‘Whole You’

  • An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients

  • Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions

  • Generous Vacation starting at 3 weeks + 1 extra week over the holidays

  • Agency summer days (exact policy differs per campus and agency)

  • Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport

  • Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)

  • Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!

We are obsessed with learning and being better humans

  • In-house learning & development sessions and annual career and growth conversations’

  • Access to internal network of opportunities across all agencies

  • Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

Check out our EDI report here to learn more about our work and commitment towards equity.

We invest in your health and wellness:

  • Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!

  • Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.

  • Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.

  • A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.

  • Maternity leave top up program.

We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview.

To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation

Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Munvo what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

By joining Munvo, you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.

Employee & Job Applicants Privacy Notice

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About Munvo

IT Services and IT Consulting
51-200

Munvo is a leading consulting firm that helps clients improve their marketing capabilities through a combination of technology implementations, management consulting and marketing run services. Munvo’s mission is to enable enterprise organizations to realize the full value of their marketing technology. We take the complexity out of marketing technology so marketers can market.

Since 2005, Munvo has maximized our client's investment in MarTech in several key industries: Banking and Investment, Insurance, Retail, Health and Pharma, Telco, High Tech and Manufacturing, and Travel and Entertainment. Our offices, located in Montreal, Toronto, and Calgary, serve our clients across North and South America, Europe, and APAC.

In addition, our Munvo Lab develops products and connectors for Adobe, Salesforce, PEGA, SAS, Unica Marketing Solutions, ActionIQ, and Redpoint.

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