Specialist, Operational Readiness
Top Benefits
About the role
Toronto, Canada
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.
From short-term loans to money transfers, we serve millions of people annually with diverse and innovative products that put customers first. Our culture is purpose-driven, fast-paced, and collaborative, built on a commitment to customer care and community impact.
We've Got You Covered:
- Competitive compensation philosophy
- Discretionary annual bonus
- Comprehensive benefits
- Retirement plans
- Hybrid work environment
- Perks and rewards
The Job As a Specialist, Operational Readiness, you will be responsible for driving change management and operational readiness efforts across key projects and initiatives. This role is focused on ensuring that people, processes, products, channels, and systems are prepared for change—assessing risks, supporting action plans, and helping to ensure successful adoption and sustainment of new ways of working.
What You'll Do
- Change Impact & Readiness Assessments: Conduct customer journey mapping and change impact assessments to evaluate how initiatives affect teams, stakeholders, and processes. Identify risks, challenges, and opportunities for adoption.
- Execution of Change Plans: Support the design and rollout of change management and operational readiness plans, including processes, communications, training, and SOP updates.
- Standardized Tools & Integration: Apply templates and frameworks (e.g., customer journey maps, readiness assessments) to ensure consistency. Integrate readiness and change considerations into all phases of project planning and delivery.
- Training & Support: Prepare training materials and help facilitate training for frontline employees, store managers, and other teams. Participate in UAT for new systems and provide guidance to ensure smooth implementation.
- Performance Measurement: Implement KPIs, dashboards, and feedback mechanisms to measure adoption and effectiveness of change initiatives, reporting insights to leadership.
- Collaboration: Partner with stakeholders across Retail, IT, Compliance, and Project Management to ensure operational readiness for launches.
- Continuous Improvement: Gather post-change feedback from frontline teams, identify adoption challenges, and recommend process improvements.
- Culture Building: Foster a culture of adaptability and openness to change through clear communication and collaboration.
What You'll Bring to the Table
- Strong ability to support and drive change initiatives across complex organizations.
- Financial and business acumen with a focus on outcomes.
- Confident relationship builder with excellent communication and collaboration skills.
- Analytical and problem-solving skills to evaluate risks and recommend solutions.
- Familiarity with operational readiness and change management tools, such as the PROSCI ADKAR model.
- Ability to work independently, prioritize competing demands, and deliver results in a fast-paced environment.
Education + Experience
- Bachelor's degree required; Master's degree preferred.
- PROSCI Change Practitioner certification or training in customer journey mapping strongly desired.
- Minimum 4 years of experience in operations, with a proven track record of supporting successful business outcomes.
- Experience working with cross-functional teams and managing complex projects.
- Knowledge of Money Mart's products and services is an asset.
If you're passionate about enabling change, improving customer and employee experiences, and building operational excellence, we'd love to hear from you. Apply today and help shape the future of financial services.
#SJ
About Momentum Financial Services Group
For over 40 years, Momentum Financial Services Group has been committed to providing financial solutions that meet the evolving needs of the consumers and business owners in our communities. We rely on our large retail network to provide our customers with diverse financial products such as loans, check cashing, money transfers, and prepaid cards.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
As the word momentum implies, we want to help our customers get where they need to be. It starts with a moment – an emergency happens, an opportunity arises – and ends, not with an installment loan, but with a way to get back to work or take that next step towards the future. We believe in our customers, and we're here to provide them with a little momentum to build their positive future.
Since we opened our doors in 1979, our goal has been to empower customers to manage their finances and reach their financial goals. We understand that a loan isn't just a loan – it's momentum to achieve a positive future.
We believe in giving back to the communities where we live and work. We proudly contribute over $250,000 annually to charities and non-profit organizations, along with using our time and talent to serve in our local communities throughout Canada and the United States.
Momentum Financial Services Group is a team of more than 2,000 people serving customers throughout Canada and the United States. Our employees' personal and professional goals are important to us. As a result, we offer training programs, competitive benefits packages, personal incentives, and other exciting perks. Visit our corporate website, www.mfsg.com, to learn more about our company and products.
Specialist, Operational Readiness
Top Benefits
About the role
Toronto, Canada
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.
From short-term loans to money transfers, we serve millions of people annually with diverse and innovative products that put customers first. Our culture is purpose-driven, fast-paced, and collaborative, built on a commitment to customer care and community impact.
We've Got You Covered:
- Competitive compensation philosophy
- Discretionary annual bonus
- Comprehensive benefits
- Retirement plans
- Hybrid work environment
- Perks and rewards
The Job As a Specialist, Operational Readiness, you will be responsible for driving change management and operational readiness efforts across key projects and initiatives. This role is focused on ensuring that people, processes, products, channels, and systems are prepared for change—assessing risks, supporting action plans, and helping to ensure successful adoption and sustainment of new ways of working.
What You'll Do
- Change Impact & Readiness Assessments: Conduct customer journey mapping and change impact assessments to evaluate how initiatives affect teams, stakeholders, and processes. Identify risks, challenges, and opportunities for adoption.
- Execution of Change Plans: Support the design and rollout of change management and operational readiness plans, including processes, communications, training, and SOP updates.
- Standardized Tools & Integration: Apply templates and frameworks (e.g., customer journey maps, readiness assessments) to ensure consistency. Integrate readiness and change considerations into all phases of project planning and delivery.
- Training & Support: Prepare training materials and help facilitate training for frontline employees, store managers, and other teams. Participate in UAT for new systems and provide guidance to ensure smooth implementation.
- Performance Measurement: Implement KPIs, dashboards, and feedback mechanisms to measure adoption and effectiveness of change initiatives, reporting insights to leadership.
- Collaboration: Partner with stakeholders across Retail, IT, Compliance, and Project Management to ensure operational readiness for launches.
- Continuous Improvement: Gather post-change feedback from frontline teams, identify adoption challenges, and recommend process improvements.
- Culture Building: Foster a culture of adaptability and openness to change through clear communication and collaboration.
What You'll Bring to the Table
- Strong ability to support and drive change initiatives across complex organizations.
- Financial and business acumen with a focus on outcomes.
- Confident relationship builder with excellent communication and collaboration skills.
- Analytical and problem-solving skills to evaluate risks and recommend solutions.
- Familiarity with operational readiness and change management tools, such as the PROSCI ADKAR model.
- Ability to work independently, prioritize competing demands, and deliver results in a fast-paced environment.
Education + Experience
- Bachelor's degree required; Master's degree preferred.
- PROSCI Change Practitioner certification or training in customer journey mapping strongly desired.
- Minimum 4 years of experience in operations, with a proven track record of supporting successful business outcomes.
- Experience working with cross-functional teams and managing complex projects.
- Knowledge of Money Mart's products and services is an asset.
If you're passionate about enabling change, improving customer and employee experiences, and building operational excellence, we'd love to hear from you. Apply today and help shape the future of financial services.
#SJ
About Momentum Financial Services Group
For over 40 years, Momentum Financial Services Group has been committed to providing financial solutions that meet the evolving needs of the consumers and business owners in our communities. We rely on our large retail network to provide our customers with diverse financial products such as loans, check cashing, money transfers, and prepaid cards.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
As the word momentum implies, we want to help our customers get where they need to be. It starts with a moment – an emergency happens, an opportunity arises – and ends, not with an installment loan, but with a way to get back to work or take that next step towards the future. We believe in our customers, and we're here to provide them with a little momentum to build their positive future.
Since we opened our doors in 1979, our goal has been to empower customers to manage their finances and reach their financial goals. We understand that a loan isn't just a loan – it's momentum to achieve a positive future.
We believe in giving back to the communities where we live and work. We proudly contribute over $250,000 annually to charities and non-profit organizations, along with using our time and talent to serve in our local communities throughout Canada and the United States.
Momentum Financial Services Group is a team of more than 2,000 people serving customers throughout Canada and the United States. Our employees' personal and professional goals are important to us. As a result, we offer training programs, competitive benefits packages, personal incentives, and other exciting perks. Visit our corporate website, www.mfsg.com, to learn more about our company and products.