About AlayaCare

At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550+ employees across Canada, the US, Australia, and Brazil, we're united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

The Director, SRE leads the strategy, maintenance, and continuous improvement of infrastructure, monitoring systems, and applications, while overseeing on-call incident response. This role drives disciplined project execution, optimizes costs through FinOps practices, and ensures alignment of applications and architecture with long-term vision.

Working closely with Product, Engineering, and Customer Success, the Director, SRE supports smooth pre- and post-deployment operations, proactively addressing system challenges and optimizing performance. The role also leads incident response efforts, ensuring resilience and reliability.

As a people leader, the Director, SRE builds and develops a global SRE team, mentors managers, and fosters a strong team identity with clear goals and delivery plans.

What You'll Do

• Vision & Strategy: Inspire and lead with a clear vision; define and communicate the SRE roadmap in alignment with business goals.
• Governance & Alignment: Chair governance forums to align application architecture, workloads, observability and technology stack toward shared standards.
• Execution Discipline: Drive disciplined project execution with clear reporting and progress tracking on key initiatives.
• Cost Optimization: Lead FinOps practices to continuously optimize infrastructure costs, improve gross margins, and embed financial accountability across all engineering teams.
• Operational Excellence: Oversee monitoring of infrastructure health, performance, and utilization to meet current and future company needs.
• Incident Response: Manage and evolve the 24/7 monitoring and on-call rotation with a follow-the-sun approach between Australia and North America to ensure effective incident detection and resolution.
• Collaboration: Partner closely with Product, Engineering, Customer Success, Support, and Data teams to proactively address system challenges and improve resilience.
• People Leadership: Provide direction that inspires and aligns with business goals, while cultivating trust, collaboration, and inclusion across the organization, and developing future leaders through mentorship and talent growth.
• Standards & Innovation: Establish, roll out, and continuously improve technical and operational best practices, staying ahead of industry trends.

What You Bring

• A degree in Computer Science, Software Engineering, Mathematics, or similar.
• 4+ years of experience as a people leader within an Engineering team.
• Strong interpersonal and communication skills with the ability to build relationships, influence outcomes, and drive alignment across functions and stakeholders at all levels of the organization.
• Hands-on technical experience with cloud platforms (AWS), Linux, Kubernetes, microservices, and large-scale operational systems (billions of requests/month, 99.9%+ SLA).
• Demonstrated success leading FinOps or cost optimization initiatives, and chairing governance architecture and processes to align technical and business priorities.
• Strong program/project management discipline with a record of delivering complex engineering initiatives on time and at scale.
• Familiarity with system and network security, data backup and recovery, business continuity, and disaster recovery practices.
• Experience working with global cross-functional teams across time zones and cultures to achieve shared objectives.
• Deep experience participating in or managing on-call rotations for monitoring, with proven incident response leadership.
• Track record of recruiting, mentoring, and developing engineering leaders and fostering high-performing teams.
• Excellent written and oral communication skills in English; bilingual French/English is an asset.

Why Join AlayaCare**?**

Work With Purpose

At AlayaCare, you'll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you'll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From "Wellness Fridays" to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Location and Work Model

At AlayaCare, our hybrid model includes set in-office collaboration days (2x per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We're committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.