Date Posted: 03/03/2026

Req ID: 47131

Faculty/Division: Faculty of Arts & Science

Department: Information and Instructional Technology

Campus: St. George (Downtown Toronto)

Position Number: 38825, 59092 & 59093 Existing Vacancies: Yes

Description About us: The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Faculty’s divisional IT team, Information & Instructional Technology (IIT) and local, departmental IT teams are a crucial source of support for faculty teaching, research and administrative operations. IIT works closely and collaboratively with institutional teams as well as local IT teams to champion and support technology initiatives as well as provide some key division wide IT services. In addition, IIT supports the technology needs for numerous departments, centres, schools and institutes including day to day computing, infrastructure fulfillment (systems, networking and data centre), public web services and application development. We are a well-respected, service-oriented team that aims to deliver timely support and quality work, imperative for the smooth operation of our faculty.

Your Opportunity Reporting to the Director, IT Infrastructure, Public Web Services & Operations, the Computing Support Team Lead provides daily leadership and guidance to Client Services and IIT personnel and supports end to end operations including technical solutions and support, computer lab and shared space managementand ensuring service level targets are met with consistently positive and exemplary service experience. The incumbent ensures effective and efficient Client Services operations by focusing on all important areas of work: guiding, training and supervisingthe activities of the support team; driving training and documentation as well as compliance to policies and procedures; providing excellent, security focused technical support; ensuring operational readiness and providing real-time observation and allocation of support activities. With a continual improvement mindset, the incumbent also guides and supports a consistent, modern and impressive service presence with alignment to ITIL and IT Service Management principles and ensures the team delivers exemplary onsite support. The incumbent will also help cultivate and build positive relationships with staff and departments, working closely with peers, technical teams, and clients.

Your Responsibilities Will Include Oversee service and security focused Client Services projects, operations, intake and escalations.

Administer computer labs and shared space operations.

Support IT Service Management capabilities including reporting, surveys, team training, feedback, documentation strategy and continuous improvement initiatives.

Provide support for end-user technology including hardware, spaces/buildings (i.e. AV/VC systems in various settings such as labs, training spaces, conference and meeting rooms) as well as device management and deployment (i.e. set-up/imaging, tracking, patching, inventory and maintenance for Windows, MacOS and supported devices).

Drive technology progression through proactive and continuous learning and research.

Guide, direct, motivate, mentor and monitor IIT teams and team members.

Address and resolve complex issues, escalations and major incidents.

Essential Qualifications Bachelor’sdegree in Information Science, Information Technology, Computer Science, or an acceptable equivalent combination of education and experience.

Minimum of four years of recent, relevant experience working with highly complex and technical end-usertechnologies. This includes hands-on expertise in Microsoft 365, Windows, and MacOS deployment and administration using tools such as Microsoft SCCM, Quest Kace, or equivalent. Preferred candidates will also demonstrate strong skills in analyzing, recommending, and designing end-user technology solutions, including asset inventory management, to support effective security audits.

Recent and related supervisory experience in a large and highly complex IT environment with distributed client departments and multi-functional IT teams must be accustomed to overseeing technical teams supporting high volumes (i.e. thousands of transactions per month) with operational reporting maturity and sophisticated ticketing system usage.

Significant experience with industry standard IT Service Management toolset usage and implementations such as Service Now, Tivoli Service Desk, CA Service Desk or equivalent; demonstrated ability to recommend suggestions and improvements to ITSM tool configurations in order to meet evolving operational and data needs.

Significant and proven experience supporting computer labs and shared space operations.

Excellent project management, training, documentation and consulting skills.

Excellent written and verbal communications skills with the ability to communicate effectively with non-technical users.

Excellent analytical, organizational, problem-solving, time management and multi-tasking skills.

Strong customer-service orientation and ability to work with a variety of clients and unit leaders.

Strong collaborator in a team-oriented environment.

Assets (Nonessential) Technical certifications related to project management,process improvement, and business analysis (e.g., PMP, ITIL).

Experience with ServiceNow.

Experience with Microsoft Intune and Quest KACE Endpoint Systems Management Appliances.

Familiarity with the University environment, governance, and policies.

To Be Successful In This Role You Will Be Accountable

Achievement oriented

Communicator

Multi-tasker

Possess a positive attitude

Proactive

Self-directed

Team player

Notes

• We currently have three openings for this role.
• If you are a current USW staff member, please apply using the "Current Staff Apply Here" button on the University of Toronto Careers page.

Closing Date: 03/11/2026, 11:59PM ET

Employee Group: USW

Appointment Type : Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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