Who We Are Fasken is a leading international business law and litigation firm. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montreal, Quebec City, London, Johannesburg and an office in the professional and retail district known as Taza (/Ta-Zah/) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law to a broad range of clients, including close to half of the Fortune 100 companies, corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients’ interests are paramount in all that we do, and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard to achieve our goals collaboratively and efficiently.

A Day In The Life We are currently looking for a detail-oriented and proactive Collections Coordinator to join our Vancouver office's Finance team. In this role, you will be responsible for the timely and professional collection of overdue accounts, managing client communications, and supporting various Accounts Receivable (AR) initiatives. This position plays a key role in maintaining financial accuracy and client satisfaction through effective reporting, follow-up, and collaboration with internal teams.

• Professional and timely collection of any outstanding accounts by phone, fax, e-mails, etc.
• Monitoring Accounts Receivable (AR) email inbox for internal and external client requests and responding in a timely manner, or escalate as necessary
• Communications with clients relating to AR inquiries
• Manage and follow up on all un-allocated items, as instructed by the wider AR team
• Correspondence to clients relating to AR payments as directed
• Providing AR reporting to clients, staff and lawyers, upon request
• Preparation of Collections reporting for the Finance Committee and RMP
• Assist with upcoming AR projects (monthly statements, dashboard training, etc.)

Must Haves

• Working knowledge of acceptable credit control/collections methods, procedures and practices (business to business) within a professional services environment
• General knowledge of basic accounting principals
• Proficiency with computer software programs including MS Office (Word, Excel and Outlook)
• Working knowledge of a computerized accounting system (Elite is an asset)
• Research and problem solving skills with the ability to exercise judgement to resolve related issues
• Extreme accuracy and attention to detail
• Experience with customer service skills when dealing with internal and external clients; ability to remain professional, confident and have strong oral and written communication skills
• Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast paced work environment
• Having an understanding of urgency and being able to work independently
• Must be a self-starter with the ability to work in a collaborative team based environment
• Ability to maintain confidentiality
• Prior work experience in Law Firm or related environment preferred.

Why Work with Us Benefits Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth. Our benefits include:

• A health and wellness subsidy
• Flexible medical and dental benefits, including telemedicine services
• Hybrid work flexibility
• Short and long-term disability insurance
• Employee and family assistance program (EFAP)
• Group retirement savings plan with matching contributions
• Paid vacation and sick days
• Personal days
• Educational reimbursement
• Maternity/Parental Leave top-up
• Employee Referral Program

Diversity and Inclusion At Fasken, we believe that a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation It is important to our firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks Any offer of employment may be conditional upon full background checks, including a criminal record check, a credit check, and employment and educational verification.

Compensation The typical salary range for this position is $50,000 - $60,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

Your Application We appreciate hearing from all qualified candidates; however, only those applicants with the background and experience that match our requirements will be considered. You can submit your application through our Careers page.

We thank all applicants for their interest; however, only those under consideration will be contacted.