Senior Advisory Solution Architect
Remote
Austin
JobCard.seniorityLevels.senior_level
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape
- Seasoned professional with over 7 years of hands-on experience in pre-sales and/or post-sales customer-facing technical roles
- Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions
- Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness
- Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible
- Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions
- Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs
- Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations
- Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash)
- Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence
- Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes
- Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives
- Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity
- Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience
- Added benefit if experienced with Conversational AI technologies
What the job involves
- We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team
- As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability
- In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform
- Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team
- Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients
- Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives
- Leverage your technical expertise to build innovative solutions to solve our customers' business problems
- Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win
- Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements
- Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria
- Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing
- Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Senior Advisory Solution Architect
Remote
Austin
JobCard.seniorityLevels.senior_level
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape
- Seasoned professional with over 7 years of hands-on experience in pre-sales and/or post-sales customer-facing technical roles
- Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions
- Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness
- Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible
- Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions
- Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs
- Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations
- Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash)
- Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence
- Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes
- Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives
- Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity
- Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience
- Added benefit if experienced with Conversational AI technologies
What the job involves
- We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team
- As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability
- In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform
- Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team
- Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients
- Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives
- Leverage your technical expertise to build innovative solutions to solve our customers' business problems
- Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win
- Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements
- Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria
- Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing
- Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.