Guest Services Manager
Top Benefits
About the role
Company Description
The Guest Services team is responsible for luggage assistance and valet, but most importantly, is our guests’ first welcome and last farewell. Guest Services Manager, reporting to the Director of Rooms, is responsible for ensuring an excellent guest experience and managing the Guest Services Team.
Job Description
Why work for Fairmont Pacific Rim?
Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification A competitive salary, starting from $77,500.00 per annum Complimentary work meals through our Colleague Dining Program Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler TransLink monthly pass reimbursement program Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply) Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply) A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues Opportunities to participate in sustainability, charity, and community engagement initiatives Access to world-class training, leadership programs, and career development opportunities across a global hospitality network Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties Opportunity to grow within a collaborative and professional Rooms Division team Opportunity to shape and innovate elevated guest experiences Work alongside passionate, service-driven professionals Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What You Will Be Doing
Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times. Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging service Participating in interviewing, recruiting and selection of new team members Liaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stay Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures Act as property champion for valet parking system and coordinate with external parking contacts Liaise with other departments to ensure smooth guest arrival and departure experience Respond to both employee and guest issues promptly, completing follow up and taking corrective action as required Develop and implement arrival and departure SOP’s, fostering a service oriented culture.
Coordinate the training, operations, and success of the valet department
Complete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracy
All other duties as assigned
Qualifications
Your experience and skills include
A minimum of two-year’s experience in luxury hospitality
Excellent interpersonal and communication skills Highly organized and results-orientated Ability to prioritize work in an environment with multiple interests Ability to work effectively and efficiently in high-pressure circumstances Competency using a variety of computer software Previous hotel management experience preferred Experience with Opera Cloud system and Windows applications
Additional Information
Your Team And Working Environment
Remarkable address in Vancouver. Working with a diverse and talented team of passionate individuals, in a luxury hotel environment A team dedicated to providing the best guest experience A team with outstanding attention to detail and dedicated to delivering unparalleled customer service
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
Similar Jobs
Guest Services Manager
Top Benefits
About the role
Company Description
The Guest Services team is responsible for luggage assistance and valet, but most importantly, is our guests’ first welcome and last farewell. Guest Services Manager, reporting to the Director of Rooms, is responsible for ensuring an excellent guest experience and managing the Guest Services Team.
Job Description
Why work for Fairmont Pacific Rim?
Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification A competitive salary, starting from $77,500.00 per annum Complimentary work meals through our Colleague Dining Program Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler TransLink monthly pass reimbursement program Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply) Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply) A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues Opportunities to participate in sustainability, charity, and community engagement initiatives Access to world-class training, leadership programs, and career development opportunities across a global hospitality network Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties Opportunity to grow within a collaborative and professional Rooms Division team Opportunity to shape and innovate elevated guest experiences Work alongside passionate, service-driven professionals Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What You Will Be Doing
Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times. Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging service Participating in interviewing, recruiting and selection of new team members Liaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stay Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures Act as property champion for valet parking system and coordinate with external parking contacts Liaise with other departments to ensure smooth guest arrival and departure experience Respond to both employee and guest issues promptly, completing follow up and taking corrective action as required Develop and implement arrival and departure SOP’s, fostering a service oriented culture.
Coordinate the training, operations, and success of the valet department
Complete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracy
All other duties as assigned
Qualifications
Your experience and skills include
A minimum of two-year’s experience in luxury hospitality
Excellent interpersonal and communication skills Highly organized and results-orientated Ability to prioritize work in an environment with multiple interests Ability to work effectively and efficiently in high-pressure circumstances Competency using a variety of computer software Previous hotel management experience preferred Experience with Opera Cloud system and Windows applications
Additional Information
Your Team And Working Environment
Remarkable address in Vancouver. Working with a diverse and talented team of passionate individuals, in a luxury hotel environment A team dedicated to providing the best guest experience A team with outstanding attention to detail and dedicated to delivering unparalleled customer service
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.