Who is Grand & Toy

For over 140 years, Grand & Toy has been a trailblazer in helping Canadian businesses adapt, grow, and thrive. We're a passionate, diverse team dedicated to driving positive change for our customers, partners, and each other. As the business world evolves, so do we, embracing innovation, setting new standards, and creating opportunities for our associates to learn, grow, and make a real impact. Join Grand & Toy and be part of a legacy that's shaping the future of work in Canada!

As an IT Operations, End User Senior Specialist you will be the go-to tech expert for Grand & Toy associates, ensuring our teams stay productive, connected, and empowered by providing front line support, managing devices, and driving technology initiatives across the organization.

Why Grand & Toy?

Join a team where your impact is felt every day. Our IT department is agile, innovative, and supportive, perfect for professionals who want to make a difference and drive transformation. Your expertise will power seamless operations for G&T associates across Canada, while you collaborate with a dedicated team of IT professionals, expand your skills, and gain hands-on experience with the latest enterprise technology. At Grand & Toy, you’ll be at the forefront of technology rollouts and digital transformation initiatives that are shaping the future of work.

What You’ll Do

• Frontline Tech Support: Tackle help desk tickets and deliver fast, friendly support for laptops, desktops, mobile devices, printers, and more.

• Device Setup & Imaging: Configure and deploy new or refreshed computers and mobile phones, always meeting rigorous corporate standards and security policies.

• Hardware & Software Rollouts: Play a key role in introducing new equipment, rolling out Windows upgrades, and unleashing new features in Office 365 across the organization.

• User Access & Systems Management: Assist with onboarding, permissions, device setup, and troubleshooting access issues to ensure smooth transitions for all team members.

• Collaborative Projects: Work side-by-side with IT Analysts and Engineers on high-impact initiatives like national data centre upgrades, networking enhancements, and enterprise system launches.

• Documentation & Continuous Improvement: Maintain up-to-date support documentation and help us find smarter, faster ways to serve our people.

What We’re Looking For

• Enthusiasm for technology and a passion for solving problems

• A “People Person” with strong communication skills and a collaborative, friendly, and approachable personality

• Experience supporting hardware and software in a dynamic business environment for medium - enterprise size businesses

• Drive to learn, adapt, and take ownership of your work

Where You'll Work

This role is based in Vaughan, Ontario, and is office-based at least four days per week.

What Grand & Toy Offers

• To earn a competitive salary starting at $55,000 - 65,000

• Comprehensive benefits package and pension program

• Opportunities for professional development and advancement

• To grow within a proudly Canadian company that values its associates and promotes from within

Ready to Make an Impact?

If you’re ambitious, hands-on, and eager to see the results of your work in action, you’ll fit right in at Grand & Toy. Join us and help shape the future of workplace technology, while building a rewarding career in IT.

Apply now and take the first step toward making a real difference!

We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.