Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction. We recently rebranded to showcase our expanded vision, yet we proudly continue to operate Merrco and Payfirma, under the KORT Payments banner. Our commitment to excellence and innovation remains stronger than ever.

Within KORT Payments, Barnet POS is our liquor and cannabis retail point-of-sale company, serving independent and multi-location liquor merchants across Western Canada. Barnet specializes in delivering industry-specific solutions—inventory management, compliance tools, e-commerce, and customer loyalty programs, making it a trusted partner for liquor retailers in BC, Alberta, and beyond.

Customer Support Representative (CSR)

The Barnet Customer Support Representative (CSR) serves as a key point of contact for both internal teams and external clients, providing timely and effective support to ensure a smooth merchant experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving in a fast-paced environment.
CSRs are expected to manage inquiries with professionalism and empathy, ensuring merchants feel supported and valued throughout their engagement. They also play a critical role in maintaining data accuracy and supporting operational workflows that directly impact merchant satisfaction.
We are especially interested in candidates with previous experience using the Barnet POS system—as a former merchant or end-user—who can bring first-hand product knowledge and insights to the role. Experience in the liquor retail industry is also considered a strong asset.

LOCATION – Western Canada (remote)

WHAT YOU WILL BE DOING

• Provide superior customer service by anticipating merchant needs, suggesting alternatives, and resolving issues quickly.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Create, track, and manage service tickets from initiation through resolution, coordinating with internal teams to meet service-level expectations.
• Act as liaison between merchants and internal teams by clearly communicating customer needs and providing accurate, timely support.
• Train and assist customers on the use of equipment, troubleshooting issues, and understanding key system features.
• Serve as a key participant in onboarding new customers, helping merchants transition smoothly onto Barnet systems through setup, training, and first-line support.
• Provide accurate information about Barnet products and services.
• Perform technical troubleshooting, including basic network setup, software installation, and diagnosing system or equipment issues.
• Demonstrate openness to coaching and feedback, continuously improving service delivery.
• Contribute to department improvements and participate in projects as directed by management.

WHAT WE’RE LOOKING FOR

• High school diploma or equivalent; a college degree is preferred.

• Availability to work a Saturday – Wednesday shift with availability for emergencies during off hours

• Minimum of 1 year of experience in merchant services is strongly preferred.

• Hands-on experience with credit card terminals and POS systems, including setup, troubleshooting, and operation, strongly preferred.

• Prior experience with Barnet POS (as a user) is considered a strong asset.

• Liquor industry experience (retail operations, suppliers, or distribution) is considered an asset.

• Ability to remain professional and composed in high-stress or emotionally charged situations.

• Strong organizational, verbal/written communication, and customer service skills.

• Critical thinking and problem-solving skills.

• Team player with the ability to build and maintain professional relationships.

• Excellent follow-through and attention to detail.

• Ability to set priorities, manage workflow, and meet deadlines.

• Desire to learn and grow industry knowledge.

REQUIRED SKILLS

• Proficiency with Microsoft Office (Outlook, Word, Excel) and other data programs.

• Strong data entry skills (90% accuracy, 50+ WPM).

• Proficiency in basic math skills.

• Must be familiar with collaboration and workflow tools, such as Microsoft Teams, Salesforce, Jira, and Slack.

• Confident with using remote access software (ex. ScreenConnect, TeamVIewer, AnyDesk)

• Familiar with installing and configuring computer hardware (printers, scanners, etc.)

• Tech-savvy with moderate to advanced computer skills, including network setup and software installation.

LIFE AT KORT PAYMENTS
We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.
At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:

Culture:

• Customer-Centric: Our customers are at the core of everything we do. We partner closely with them to ensure their unique needs are met.
• Commitment & Respect: We value dedication and mutual respect, fostering a harmonious workplace where every voice is heard.
• Agility: Fast-paced and always evolving, we thrive on innovation and flexibility.
• Team Spirit: Collaboration and teamwork are the bedrock of our success. We celebrate wins together and support each other through challenges.

Perks and Benefits:

• Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
• Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
• Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
• Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
• Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued, and your potential is unleashed.

If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!

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