*Service Desk Agent
About the role
Service Desk Agent Bilingual technical support role in the insurance industry. Provide exceptional client assistance, troubleshoot technology issues, and maintain service excellence. Flexible 24/7 schedule with hybrid work—Montreal on-site twice weekly during daytime, remote overnight shifts.
What is in it for you:
- Hourly salary of $18.
- Indeterminate contract.
- Full-Time, 40 hours per week.
- 24/7 operational environment.
- Flexibility required to work varying shifts, including mornings and overnights.
- First three months will involve rotating schedules to provide coverage for vacation absences.
- On-site presence required on Tuesdays and Wednesdays during daytime hours.
- Overnight shifts are performed remotely.
Responsibilities:
- Deliver first-level support through phone, email, chat, and self-service tools.
- Follow established processes and propose improvements when appropriate.
- Open, classify, and close incident and request tickets accurately.
- Troubleshoot hardware, software, network, and mobile device issues.
- Perform basic account administration in Active Directory.
- Monitor all support channels, ensuring proper prioritization and SLA adherence.
- Escalate incidents to appropriate resolver groups and track progress.
- Maintain up-to-date knowledge base content and follow all security policies.
- Provide status updates to customers and act as an escalation point as needed.
- Participate in major incident and knowledge management processes.
What you will need to succeed:
- High school diploma or equivalent.
- Technical certifications or post-secondary technical training are an asset.
- Previous experience in a service desk, technical support, or customer service environment preferred.
- Proficiency in Microsoft Office applications.
- Familiarity with troubleshooting network connectivity and mobile devices.
- Experience with Active Directory account administration is an asset.
- Strong problem-solving and multitasking abilities.
- Strong customer service orientation and ability to build relationships.
- Flexibility to work rotating shifts, including overnights.
- Ability to work independently and as part of a team.
- Bilingual in English and French to support clients in both languages.
- Excellent verbal and written communication skills.
Why Recruit Action? Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
FJT240425
About Recruit Action inc.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.
Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality
Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.
• We offer a specialized service and we understand the needs of our customers.
• We recognize that today's market is complex and requires personalized services.
• We understand the importance for companies to hire a person who shares the organization's values.
• We understand the importance for job seekers to find the job that’s right for them in the long term.
*Service Desk Agent
About the role
Service Desk Agent Bilingual technical support role in the insurance industry. Provide exceptional client assistance, troubleshoot technology issues, and maintain service excellence. Flexible 24/7 schedule with hybrid work—Montreal on-site twice weekly during daytime, remote overnight shifts.
What is in it for you:
- Hourly salary of $18.
- Indeterminate contract.
- Full-Time, 40 hours per week.
- 24/7 operational environment.
- Flexibility required to work varying shifts, including mornings and overnights.
- First three months will involve rotating schedules to provide coverage for vacation absences.
- On-site presence required on Tuesdays and Wednesdays during daytime hours.
- Overnight shifts are performed remotely.
Responsibilities:
- Deliver first-level support through phone, email, chat, and self-service tools.
- Follow established processes and propose improvements when appropriate.
- Open, classify, and close incident and request tickets accurately.
- Troubleshoot hardware, software, network, and mobile device issues.
- Perform basic account administration in Active Directory.
- Monitor all support channels, ensuring proper prioritization and SLA adherence.
- Escalate incidents to appropriate resolver groups and track progress.
- Maintain up-to-date knowledge base content and follow all security policies.
- Provide status updates to customers and act as an escalation point as needed.
- Participate in major incident and knowledge management processes.
What you will need to succeed:
- High school diploma or equivalent.
- Technical certifications or post-secondary technical training are an asset.
- Previous experience in a service desk, technical support, or customer service environment preferred.
- Proficiency in Microsoft Office applications.
- Familiarity with troubleshooting network connectivity and mobile devices.
- Experience with Active Directory account administration is an asset.
- Strong problem-solving and multitasking abilities.
- Strong customer service orientation and ability to build relationships.
- Flexibility to work rotating shifts, including overnights.
- Ability to work independently and as part of a team.
- Bilingual in English and French to support clients in both languages.
- Excellent verbal and written communication skills.
Why Recruit Action? Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
FJT240425
About Recruit Action inc.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.
Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality
Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.
• We offer a specialized service and we understand the needs of our customers.
• We recognize that today's market is complex and requires personalized services.
• We understand the importance for companies to hire a person who shares the organization's values.
• We understand the importance for job seekers to find the job that’s right for them in the long term.