COMPETITION #:

2526-42267-01SS

POSITION TITLE:

Computer Support Technician - Temporary (Avalon East Region) - 12 months/year - 35 hours/week

COMPETITION END DATE:

September 03, 2025 12:00 PM

LOCATION(S):

District Office

JOB TEXT:

JOB SUMMARY:

Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network including hardware, software, and the provision of support to end users. The successful candidates will be members of the broader NLSchools - Department of Education Information Technology team.

While initially subject to classification, this role is anticipated to become a permanent position once the classification process is finalized.

DUTIES AND RESPONSIBILITIES:

• Analyzes and troubleshoots operating problems in both hardware and software, and develops and implements changes to rectify the problems.

• Responds to user requests.

• Install, configure and maintain computers, mobile devices and peripherals.

• Performs help desk functions and may provide either on-site or remote technical support.

• Updates and maintains IT asset records.

• Provides computer consultation, advice and services to staff.

• Provides training to end users on the use of new hardware or software.

• Provides telephone and online support to departmental projects.

• Performs other duties as assigned.

SKILLS and KNOWLEDGE:

• Minimum: 2 year post-secondary Diploma in Information Technology or a computer related field.
• Minimum: 1 to 2 years of experience.
• Ability to maintain computer systems and networks.
• Ability to provide technology support.
• Strong client service, analytical, interpersonal and communication (oral and written) skills. This includes:
  • the ability to listen to information and ask questions to diagnose and resolve the client's concerns/problem
  • provide expert advice to guide a user through the problem solving steps
  • provide direction to others in the use of software or hardware
• Ability to work independently with minimum supervision
• Ability to work as part of and to contribute to a cohesive team.

CUPE 1560 Salary Scale (CG-27): $25.99 to $28.74

The NLSchools is committed to employing a diverse workforce and encourages all qualified applicants to apply. A Police Records Check with a Vulnerable Sector Query, from the local police authority will be required and a copy of driver's abstract and driver's license. Only those selected for interviews will be contacted.

REMINDER: Electronic eOFFERs only with 24 hour expiration - applicants must monitor their email accounts.