Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

As the Ad Operations Solutions Manager, you are a subject matter expert in media, ad tech, and client success who can effectively manage and influence outcomes at a broader team level, driving both team, domain, and business results.

Responsibilities:

• Client Relationship Management: Build and maintain trusted relationships with clients and media agencies through proactive communication, regular check-ins, and effective issue resolution, supporting platform success and ensuring client satisfaction.
• Campaign & Performance Strategy: Deliver strategic and technical insights, conduct client portfolio reviews to suggest optimizations, and collaborate with Sales to drive user adoption, engagement, and incremental growth.
• Risk Management: Proactively identify business risks or roadblocks and collaborate with product teams to advocate for client needs and feedback, ensuring smooth operations and continuous improvement.
• Cross-Functional Collaboration: Collaborate cross-functionally to ensure the alignment and smooth operation of the company-owned platform, while contributing to the development of the feature roadmap.
• Process Improvement: Continuously assess and refine internal processes to improve efficiency, enhance client experiences, and support business growth.

Qualifications:

• 6+ years of experience in Ad Operations, Digital Media, or Ad Tech.
• Expert-level knowledge of Demand-Side Platforms (DSPs) and a strong ability to recommend advanced campaign optimization strategies.
• Demonstrate experience and understanding of media agencies.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly and concisely.
• A proven track record of leading initiatives, mentoring others, and driving business outcomes.
• A mindset rooted in accountability, ownership, and growth - for yourself, the team, and the business.
• Highly organized, detail-oriented, and adept at managing multiple projects simultaneously.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note :

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

#EN

#SS #LD #ON