Top Benefits
About the role
English/French Bilingual Customer Service Representative
Shift: Monday to Saturday (off Thursday or Friday); 10:30am - 7:00pm
Schedule: Hybrid- 2 days in the office, 3 days remote
Location: Vaughan
Reporting to: Call Centre Supervisor
“Make your career an amazing journey” with Miele Canada
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
Here’s where you come in!
Are you assertive, positive and ready for a new challenge? This position may be for you!
Why Join Miele
Miele offers great job growth and training opportunities with market total compensation package to include:
100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.
RRSP’s – Company contributes 6% of salary – no employee matching required.
Employee discounts on products.
Career development opportunities, Tuition reimbursement program,
Great working conditions and other incentives to attract and retain great talent like you.
Job responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
What you will bring:
- Minimum 2 years Customer Service Experience
- Bilingualism – English/French - verbal and written is required
- Call Centre experience an asset
- Professional attitude with excellent attendance record
- Must have excellent computer skills (word, excel, outlook)
- Excellent time management skills
- Excellent communication and organizational skills and like working in a team environment
Make a positive change and apply to Miele today!
Miele Ltd. Is committed to fostering an inclusive and accessible workplace. Accommodation is available upon request for candidates participating in all aspects of the selection process**.**
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Top Benefits
About the role
English/French Bilingual Customer Service Representative
Shift: Monday to Saturday (off Thursday or Friday); 10:30am - 7:00pm
Schedule: Hybrid- 2 days in the office, 3 days remote
Location: Vaughan
Reporting to: Call Centre Supervisor
“Make your career an amazing journey” with Miele Canada
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
Here’s where you come in!
Are you assertive, positive and ready for a new challenge? This position may be for you!
Why Join Miele
Miele offers great job growth and training opportunities with market total compensation package to include:
100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.
RRSP’s – Company contributes 6% of salary – no employee matching required.
Employee discounts on products.
Career development opportunities, Tuition reimbursement program,
Great working conditions and other incentives to attract and retain great talent like you.
Job responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
What you will bring:
- Minimum 2 years Customer Service Experience
- Bilingualism – English/French - verbal and written is required
- Call Centre experience an asset
- Professional attitude with excellent attendance record
- Must have excellent computer skills (word, excel, outlook)
- Excellent time management skills
- Excellent communication and organizational skills and like working in a team environment
Make a positive change and apply to Miele today!
Miele Ltd. Is committed to fostering an inclusive and accessible workplace. Accommodation is available upon request for candidates participating in all aspects of the selection process**.**
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.