About the role
Position Summary
Reporting directly to the VP Operations, the Call Centre Customer Service Agent provides high-level customer service for both existing and prospective Mainstreet tenants by dealing with leasing inquiries, tenant concerns, maintenance requests, and operational issues.
Responsibilities
- Answer incoming calls/emails from existing and prospective tenants
- Demonstrate a high level of professionalism and courtesy
- Respond to leasing inquires, give detailed information & schedule viewing appointments
- Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance
- Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction
- Complete daily/weekly reports as required
- Perform various other duties as assigned by management
- Work as a team member to ensure the best customer service experience possible
- The Call Centre Customer Service Agent must be available to work shifts which include days, evenings, weekends, and statutory holidays.
Required Skills:
- Must possess customer service/call centre experience in a professional environment
- Prior customer service/call centre experience in residential property industry is an asset
- Exceptional customer service and relationship building skills
- Calmness under pressure and maintain records in timely and accurate mode
- Intermediate to advanced computer skills (i.e. Word, Excel, PowerPoint, Outlook, etc.)
- Exceptional written and verbal communication skills
- Must have the confidence to work independently and be adaptable to changing priorities
- Ability to set priorities, multi-task, and work in a fast paced environment
- Excellent organizational and interpersonal skills
- Meticulous attention to detail
- Must successfully complete a security clearance
- Fluent in English
About Mainstreet Equity Corp
We specialize in investing in older mid-market rental properties, repositioning them to provide comfortable and well-managed rentals. We currently own and manage properties in Calgary, Edmonton, Vancouver/Lower Mainland BC, Saskatoon, Regina, Kamloops, and Lethbridge.
Our counter-cyclical investment strategy and commitment to controlled growth is the foundation of Mainstreet. We purchase distressed properties and create value in assets many other companies overlook. Once acquired we improve the properties and provide them to tenants at affordable rates.
About the role
Position Summary
Reporting directly to the VP Operations, the Call Centre Customer Service Agent provides high-level customer service for both existing and prospective Mainstreet tenants by dealing with leasing inquiries, tenant concerns, maintenance requests, and operational issues.
Responsibilities
- Answer incoming calls/emails from existing and prospective tenants
- Demonstrate a high level of professionalism and courtesy
- Respond to leasing inquires, give detailed information & schedule viewing appointments
- Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance
- Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction
- Complete daily/weekly reports as required
- Perform various other duties as assigned by management
- Work as a team member to ensure the best customer service experience possible
- The Call Centre Customer Service Agent must be available to work shifts which include days, evenings, weekends, and statutory holidays.
Required Skills:
- Must possess customer service/call centre experience in a professional environment
- Prior customer service/call centre experience in residential property industry is an asset
- Exceptional customer service and relationship building skills
- Calmness under pressure and maintain records in timely and accurate mode
- Intermediate to advanced computer skills (i.e. Word, Excel, PowerPoint, Outlook, etc.)
- Exceptional written and verbal communication skills
- Must have the confidence to work independently and be adaptable to changing priorities
- Ability to set priorities, multi-task, and work in a fast paced environment
- Excellent organizational and interpersonal skills
- Meticulous attention to detail
- Must successfully complete a security clearance
- Fluent in English
About Mainstreet Equity Corp
We specialize in investing in older mid-market rental properties, repositioning them to provide comfortable and well-managed rentals. We currently own and manage properties in Calgary, Edmonton, Vancouver/Lower Mainland BC, Saskatoon, Regina, Kamloops, and Lethbridge.
Our counter-cyclical investment strategy and commitment to controlled growth is the foundation of Mainstreet. We purchase distressed properties and create value in assets many other companies overlook. Once acquired we improve the properties and provide them to tenants at affordable rates.