Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment
- PMP preferred, project management experience required
- A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
- Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
- IT Strategy and Planning
- IT Operations and Management
- Human Resources
- Security Operations
- Customer Service Management
- IT Processes
- IT Governance
- IT Portfolio, Program and Project Management
- IT Project Delivery (SDLC)
- Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
What the job involves
- You will Identify areas of risk and takes steps to prevent customer or revenue churn
- You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
- As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it
- You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
- Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment
- PMP preferred, project management experience required
- A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
- Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
- IT Strategy and Planning
- IT Operations and Management
- Human Resources
- Security Operations
- Customer Service Management
- IT Processes
- IT Governance
- IT Portfolio, Program and Project Management
- IT Project Delivery (SDLC)
- Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
What the job involves
- You will Identify areas of risk and takes steps to prevent customer or revenue churn
- You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
- As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it
- You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
- Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.