Field Warranty Specialist - Pacific Zone
Top Benefits
About the role
Job Description Field Warranty Specialist – Pacific Zone Rank 5 Richmond, BC (Hybrid) Deadline: Please apply before August 20, 2025.
The anticipated annual base salary for this position is $86,600 - $113,610. The salary offered will be based on the candidate’s experience, knowledge and qualifications, as well as internal equity considerations.
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a candidate to showcase their customer service and mechanical aptitude to help our Customer Services team. This is a full-time opportunity and will report to the Manager, Field Warranty. The selected candidate will have the opportunity to collaborate frequently with dealerships’ management team and support staff to administer Toyota and Lexus Warranty/ Extra Care Protection (ECP) Policy. They will aim to achieve customer satisfaction, ensure dealers have consistent profitable processes, and assist in cost-neutral warranty business.
What We’ll Bring: Company & Culture
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours – condensed work week during the summer
Benefits
- Competitive compensation package including bonus
- Extended health care and dental benefits effective immediately
- Company pension plan with additional employer contributions
- Associate vehicle discount program
- Reimbursement programs (tuition & fitness)
- Paid holiday shutdown and competitive paid time off benefits
- Sabbatical leave program
What You’ll be Doing:
- Maintain Warranty and ECP claims cost within assigned territory by assessing Warranty and ECP expenditures by dealer
- Train and develop Dealers on the Claims Processing System and Warranty/ECP Policies and Procedures to effectively oversee claims costs
- Ensure dealer staff are accountable and are fully capable of self-analyzing and handling their warranty business
- Evaluate territory KPIs to identify dealers at risk and proactively implement process to reduce risks
- Perform onsite and Virtual Warranty Assessments with dealers that identified having areas of concern
- Perform appropriate Warranty claim debits when necessary for certain claim types
- Assist dealerships to develop and implement Standard Operation Procedures and/or guidelines
- Ensure dealerships are fully aware of the guidelines of the Dealer Self Authorization program and that Goodwill expenditures are correctly utilized
- Initiate and implement appropriate ‘Kaizen’ (continuous improvement) which results in work efficiencies related to effective cost control
- Assist multiple TCI departments including Warranty Claims, Customer Relations, Product Quality & Service Support, Vehicle Safety Compliance Liaison Office of Canada, and Zone Offices
- Please note, this role requires frequent travel
What You’ll Bring:
- College diploma/University degree or relevant automotive business experience, or 5+ years of experience in retail automotive or service operations
- Strong mechanical/automotive parts knowledge and aptitude
- Excellent customer service experience
- Strong data analytical techniques
- Experience with Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
- Valid driver’s license
- Overnight travel may be required
- Bilingual (English/French) is an asset
About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
About Toyota Canada
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles.
TCI's dedicated associates are driven by a vision to build tomorrow with the exciting work they do today. They are inspired by the opportunity to make a difference in their roles at TCI – whether it's the pleasure of giving customers peace of mind, the thrill of advancing mobility through leading innovation and ever better cars, or the fulfillment of giving back to the communities where they live and work.
With a proud legacy of 50 years in Canada, and recognized as one of one Canada's greenest employers, TCI's head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, along with parts distribution centres in Toronto and Vancouver. Toyota also operates two award-winning manufacturing facilities, in Cambridge and Woodstock, Ontario.
Toyota Canada Inc. (TCI) est le distributeur canadien exclusif des véhicules Toyota et Lexus.
Les associés dévoués de TCI sont motivés par le désir de construire demain avec le travail passionnant qu'ils font aujourd'hui. Ils sont inspirés par la possibilité de faire une différence dans leur rôle chez TCI – qu'il s'agisse de la joie d'offrir la tranquillité d'esprit aux clients, du plaisir de favoriser la mobilité via des innovations de pointe et des voitures toujours meilleures, ou de la satisfaction de redonner aux communautés où ils habitent et travaillent.
Avec un fier héritage de 50 ans au Canada, TCI est reconnue comme l'un des employeurs les plus verts au Canada. Son siège est situé à Toronto, avec des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax, et avec des centres de distribution de pièces à Toronto et Vancouver. Toyota exploite également deux usines de fabrication primées, à Cambridge et Woodstock, en Ontario
Field Warranty Specialist - Pacific Zone
Top Benefits
About the role
Job Description Field Warranty Specialist – Pacific Zone Rank 5 Richmond, BC (Hybrid) Deadline: Please apply before August 20, 2025.
The anticipated annual base salary for this position is $86,600 - $113,610. The salary offered will be based on the candidate’s experience, knowledge and qualifications, as well as internal equity considerations.
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a candidate to showcase their customer service and mechanical aptitude to help our Customer Services team. This is a full-time opportunity and will report to the Manager, Field Warranty. The selected candidate will have the opportunity to collaborate frequently with dealerships’ management team and support staff to administer Toyota and Lexus Warranty/ Extra Care Protection (ECP) Policy. They will aim to achieve customer satisfaction, ensure dealers have consistent profitable processes, and assist in cost-neutral warranty business.
What We’ll Bring: Company & Culture
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours – condensed work week during the summer
Benefits
- Competitive compensation package including bonus
- Extended health care and dental benefits effective immediately
- Company pension plan with additional employer contributions
- Associate vehicle discount program
- Reimbursement programs (tuition & fitness)
- Paid holiday shutdown and competitive paid time off benefits
- Sabbatical leave program
What You’ll be Doing:
- Maintain Warranty and ECP claims cost within assigned territory by assessing Warranty and ECP expenditures by dealer
- Train and develop Dealers on the Claims Processing System and Warranty/ECP Policies and Procedures to effectively oversee claims costs
- Ensure dealer staff are accountable and are fully capable of self-analyzing and handling their warranty business
- Evaluate territory KPIs to identify dealers at risk and proactively implement process to reduce risks
- Perform onsite and Virtual Warranty Assessments with dealers that identified having areas of concern
- Perform appropriate Warranty claim debits when necessary for certain claim types
- Assist dealerships to develop and implement Standard Operation Procedures and/or guidelines
- Ensure dealerships are fully aware of the guidelines of the Dealer Self Authorization program and that Goodwill expenditures are correctly utilized
- Initiate and implement appropriate ‘Kaizen’ (continuous improvement) which results in work efficiencies related to effective cost control
- Assist multiple TCI departments including Warranty Claims, Customer Relations, Product Quality & Service Support, Vehicle Safety Compliance Liaison Office of Canada, and Zone Offices
- Please note, this role requires frequent travel
What You’ll Bring:
- College diploma/University degree or relevant automotive business experience, or 5+ years of experience in retail automotive or service operations
- Strong mechanical/automotive parts knowledge and aptitude
- Excellent customer service experience
- Strong data analytical techniques
- Experience with Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
- Valid driver’s license
- Overnight travel may be required
- Bilingual (English/French) is an asset
About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
About Toyota Canada
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles.
TCI's dedicated associates are driven by a vision to build tomorrow with the exciting work they do today. They are inspired by the opportunity to make a difference in their roles at TCI – whether it's the pleasure of giving customers peace of mind, the thrill of advancing mobility through leading innovation and ever better cars, or the fulfillment of giving back to the communities where they live and work.
With a proud legacy of 50 years in Canada, and recognized as one of one Canada's greenest employers, TCI's head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, along with parts distribution centres in Toronto and Vancouver. Toyota also operates two award-winning manufacturing facilities, in Cambridge and Woodstock, Ontario.
Toyota Canada Inc. (TCI) est le distributeur canadien exclusif des véhicules Toyota et Lexus.
Les associés dévoués de TCI sont motivés par le désir de construire demain avec le travail passionnant qu'ils font aujourd'hui. Ils sont inspirés par la possibilité de faire une différence dans leur rôle chez TCI – qu'il s'agisse de la joie d'offrir la tranquillité d'esprit aux clients, du plaisir de favoriser la mobilité via des innovations de pointe et des voitures toujours meilleures, ou de la satisfaction de redonner aux communautés où ils habitent et travaillent.
Avec un fier héritage de 50 ans au Canada, TCI est reconnue comme l'un des employeurs les plus verts au Canada. Son siège est situé à Toronto, avec des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax, et avec des centres de distribution de pièces à Toronto et Vancouver. Toyota exploite également deux usines de fabrication primées, à Cambridge et Woodstock, en Ontario