Senior IT Support Technician

Where IT Support Meets Cybersecurity Confidence!

Salary:$60,000-70,000 per annum

This full-time, in-person role at our Windsor Tepperman’s location is an immediate opportunity to join our team and fill a current vacancy.

Why Work For Us

• We offer job stability like no one else, as we are a 101-year-old family-owned company.
• We provide competitive wages and pension-matching program.
• We offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks.
• We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance.

Who You Are

You are a customer-focused IT professional who works well in a fast-paced support environment. With strong hands-on technical experience, you are comfortable troubleshooting a wide range of hardware, software, and system issues while providing excellent support to end users, including leadership teams. You are a proactive problem solver who manages priorities effectively and works both independently and collaboratively to resolve issues. You bring strong organizational, communication, and analytical skills, along with a willingness to learn and adapt to new technologies, particularly within Microsoft environments, device management, and cyber security tools.

Overview: Reporting to the IT & Cyber Security Manager, the Senior IT Support Technician plays a key role in delivering reliable day-to-day IT support and administration across the organization. This role is responsible for supporting end users, managing and resolving help desk tickets within service level agreements, and acting as a technical escalation point for the IT team. The position also provides executive-level IT support, manages hardware inventory and setup across multiple locations, and contributes to the administration of various IT and cyber security systems.

In addition to operational support, the Senior IT Support Technician serves as a technical resource on projects, helping to design and implement IT solutions that support business needs. The role requires a strong customer service mindset, the ability to troubleshoot complex technical issues, and the flexibility to support occasional travel, after-hours work, and project launches when required.

Roles & Responsibilities

Reporting to the IT & Cyber Security Manager, the Senior IT Support Technician is responsible for:

• As assigned through the Help Desk, complete tickets and support users directly whenever needed – remote or onsite
• Act as a technical escalation to the Help Desk and other IT Technicians
• Manage tickets to make sure all are addressed within SLA
• Help to manage ticket priorities to identify tickets that need escalation
• Maintain hardware inventories and perform hardware setup and support for our Windsor, Chatham, Sarnia locations, with occasional travel and support to our other locations
• Provide “white glove” onboarding to new management employees in our Windsor locations
• Hands on administration of a portion of various IT & Cyber Security systems such as – Windows Desktop, Active Directory, Microsoft Office 365 (Especially Teams & Intune), MAC OS, iOS, Mimecast, Arctic Wolf, Sentinel One, Zscaler, RedCanary
• Act as an IT Subject Matter Expert & technical resource on some projects
• Play a role in architecting solutions
• Support IT ticket escalations to help guarantee continuous support for Teppermans staff
• Complete and maintain appropriate documentation
• Act as a backup to the Systems Administrator role
• Some evening and weekend work will be required for emergency troubleshooting and project launches
• Will be required to travel infrequently to other Tepperman’s locations

Qualifications

• Graduate of a College or University program in Information Technology
• 5 years’ experience in a similar role
• Relevant Technical Certifications (Microsoft, CISSP) are an asset
• Hands on experience or interest in learning IT infrastructure such as Microsoft Windows Server & Desktop operating systems, VMware, SANs, Active Directory, Microsoft Office 365 (Especially Teams & Intune), networking (switches, wireless access points, firewalls), MAC OS, iOS
• Hands on experience or interest in learning cyber security tools such as Mimecast, Artic Wolf, Sentinel One, Intune, Zscaler, RedCanary
• Excellent customer service skills
• Sound judgment and decision-making skills
• Demonstrate flexibility and embrace change
• Self-starter and self-motivated, able to work on own and as part of team environment
• Strong analytical, technical, problem solving and critical thinking abilities
• Great organizational and time management skills
• Strong written and oral communication skills
• Valid driver’s license and reliable vehicle required

What Makes Us Different

At Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members’ contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.

Visit our website at www.teppermans.com/career to learn more and apply!

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.

This posting uses artificial intelligence tools to help screen and assess applications based on the job requirements.