Program Manager - Community Living Home Share, Temp Full-Time
Top Benefits
About the role
The Program At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.
Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.
Are you passionate about creating community and inclusion? Do you have a passion for supporting individuals with developmental disabilities to have good lives and full fill their dreams? Are you a strong social service professional who wants to work in a creative environment that builds on reflective practice, where you can utilize your experience and strength? If YES, then our Community Living Home Share division may be the role for you!
The Position The Program Manager (PM), Community Living Home Share Programs, provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. The PM implements and monitors policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required, and is responsible for overseeing and coordinating individual program plans. The PM participates in agency decision making and is the primary liaison with the contracting body. The Community Living Home Share Program Manager may be required to carry a caseload of up to 10 persons served in shared living and/or contracted services. Responsibilities include coordinating, supporting and supervising the Quality Analysts in the Community Living Services program.
Scheduling One (1) temporary, full-time position with a weekly schedule of 40 hours per week:
- Monday through Friday, 0900-1700, flexibility will be required.
- Will be required to provide on-call and after hours support as needed
- Duration of the position will be dependent on the incumbent. Estimated to be approximately 18 months
This position requires frequent travel (extensive at times); requiring use of own vehicle.
In Your Role You Will
- Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.
- Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
- Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
- Coach and mentor staff, and lead and participate in team building activities.
- Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
- Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
- Develop and manage annual program budget and perform periodic cost and productivity analyses.
- Produce program, occupancy, annual and other reports as required.
- Advocate effectively for service recipients.
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
- Participate in staff meetings and case conferences as required.
- Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
- Support menus and food plans that meet established nutritional standards, both on and off-site.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Ensure staff who dispense medication to service recipients receive appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
- Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
- Provide on-call and emergency coverage on pager or cell.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
- An acceptable combination of an undergraduate or master’s degree in a relevant field (applied behavioural analysis, psychology or social work, special education) combined with experience working with and training others in the areas of behavioural psychology, assessment techniques, treatment design and implementation.
- Minimum of three years’ experience with behavioural challenges and interventions
- Minimum of one year supervisory/management experience; preferably in a related social services environment
Other Requirements
- Valid CPR/First Aid, WHMIS, and Food Hygiene and Sanitation certificates (or ability to obtain within probation period)
- MANDT and Conflict Resolution Certificate (or ability to obtain within probation period)
- Valid Class 5 BC Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance
- Strong conflict resolution, mediation and crisis prevention and intervention techniques.
- Prior experience with implementing Behavioural Interventions
- Prior experience in Trauma Informed Practices
- Knowledge of human resource management principles and practices; employee development and performance management skills, including ability to supervise and train staff, and organize, prioritize, and schedule work.
What Taproot Community Support Services Does At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
- Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
- Work/life balance
- Learning and career development opportunities
- Competitive wages and salaries
- Paid vacation and benefits for eligible employees
- Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
- Matching RRSP plan for eligible employees within Alberta
- Professional development opportunities and job-related training
- Employee and Family Assistance Program
- Long Service Milestone rewards
- Employee referral bonus program
- A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good
For more information on Taproot Community Support Services visit our website: taproot.ca
We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.
No telephone calls please. Only those candidates selected for an interview will be notified.
About Taproot Community Support Services
At Taproot (formerly WJS Canada), we believe that there is an inner- strength within all of us. We provide personalized support services to children, youth, adults, and families facing difficulties. Rooted in cultural respect and support, our programs are designed to help people grow and find their place within their communities.
Program Manager - Community Living Home Share, Temp Full-Time
Top Benefits
About the role
The Program At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.
Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.
Are you passionate about creating community and inclusion? Do you have a passion for supporting individuals with developmental disabilities to have good lives and full fill their dreams? Are you a strong social service professional who wants to work in a creative environment that builds on reflective practice, where you can utilize your experience and strength? If YES, then our Community Living Home Share division may be the role for you!
The Position The Program Manager (PM), Community Living Home Share Programs, provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. The PM implements and monitors policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required, and is responsible for overseeing and coordinating individual program plans. The PM participates in agency decision making and is the primary liaison with the contracting body. The Community Living Home Share Program Manager may be required to carry a caseload of up to 10 persons served in shared living and/or contracted services. Responsibilities include coordinating, supporting and supervising the Quality Analysts in the Community Living Services program.
Scheduling One (1) temporary, full-time position with a weekly schedule of 40 hours per week:
- Monday through Friday, 0900-1700, flexibility will be required.
- Will be required to provide on-call and after hours support as needed
- Duration of the position will be dependent on the incumbent. Estimated to be approximately 18 months
This position requires frequent travel (extensive at times); requiring use of own vehicle.
In Your Role You Will
- Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.
- Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
- Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
- Coach and mentor staff, and lead and participate in team building activities.
- Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
- Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
- Develop and manage annual program budget and perform periodic cost and productivity analyses.
- Produce program, occupancy, annual and other reports as required.
- Advocate effectively for service recipients.
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
- Participate in staff meetings and case conferences as required.
- Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
- Support menus and food plans that meet established nutritional standards, both on and off-site.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Ensure staff who dispense medication to service recipients receive appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
- Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
- Provide on-call and emergency coverage on pager or cell.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
- An acceptable combination of an undergraduate or master’s degree in a relevant field (applied behavioural analysis, psychology or social work, special education) combined with experience working with and training others in the areas of behavioural psychology, assessment techniques, treatment design and implementation.
- Minimum of three years’ experience with behavioural challenges and interventions
- Minimum of one year supervisory/management experience; preferably in a related social services environment
Other Requirements
- Valid CPR/First Aid, WHMIS, and Food Hygiene and Sanitation certificates (or ability to obtain within probation period)
- MANDT and Conflict Resolution Certificate (or ability to obtain within probation period)
- Valid Class 5 BC Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance
- Strong conflict resolution, mediation and crisis prevention and intervention techniques.
- Prior experience with implementing Behavioural Interventions
- Prior experience in Trauma Informed Practices
- Knowledge of human resource management principles and practices; employee development and performance management skills, including ability to supervise and train staff, and organize, prioritize, and schedule work.
What Taproot Community Support Services Does At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
- Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
- Work/life balance
- Learning and career development opportunities
- Competitive wages and salaries
- Paid vacation and benefits for eligible employees
- Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
- Matching RRSP plan for eligible employees within Alberta
- Professional development opportunities and job-related training
- Employee and Family Assistance Program
- Long Service Milestone rewards
- Employee referral bonus program
- A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good
For more information on Taproot Community Support Services visit our website: taproot.ca
We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.
No telephone calls please. Only those candidates selected for an interview will be notified.
About Taproot Community Support Services
At Taproot (formerly WJS Canada), we believe that there is an inner- strength within all of us. We provide personalized support services to children, youth, adults, and families facing difficulties. Rooted in cultural respect and support, our programs are designed to help people grow and find their place within their communities.