What You'll Do As a Consultant, eCommerce Operations, you will support the day-to-day execution of online order flow and store fulfillment processes. This role acts as a key operational partner to Stores and cross-functional teams, serving as a subject matter expert on eCommerce systems and processes. You will help resolve operational issues, analyze performance, and identify opportunities that improve customer experience, store productivity, and overall eCommerce KPIs.

• Support day-to-day eCommerce operations by managing and monitoring online order and store fulfillment processes.
• Manage a shared eCommerce Operations inbox, responding to store inquiries, issues, and feedback in a timely and customer-focused manner.
• Provide advanced operational support to Stores for eCommerce system and online order issues, engaging cross-functional partners such as Product, IT, Store Operations, and Retail Systems as needed.
• Build a strong understanding of online and in-store execution processes to support order investigations, issue resolution, and root-cause analysis.
• Identify cross-functional operational or system issues and support the development of short-term workarounds and long-term sustainable solutions.
• Conduct routine and ad-hoc analysis to identify trends, performance gaps, and opportunities for improvement, providing clear insights and recommendations.
• Monitor key eCommerce performance indicators to help improve customer experience, conversion, cancellations and sales.
• Participate in discovery, design, and delivery of new eCommerce enhancements, including supporting process and system testing activities.
• Partner with Store Communications and cross-functional teams to ensure timely, clear updates during incidents from triage through resolution.
• Participate in rotating after-hours, remote support for critical business impacting issues, as required.

What You Bring

• Post-secondary education in Business or a related field.
• 2-3 years of experience in eCommerce, digital operations, store operations, customer service, or incident management.
• Strong analytical and problem-solving skills, with the ability to identify issues and translate insights into action.
• A strong customer service mindset with a proactive, solutions-oriented approach.
• Excellent verbal and written communication skills, with the ability to work effectively with Stores and cross-functional partners.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Proficiency with Microsoft Office, Responsive Cockpit, CCV2, Service Now and reporting or operational tools such as Power BI (or similar systems).

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $53,000.00 and $88,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization.

About Us Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.