Job title: Bilingual Assistant Customer Accounts Associate Location: Markham, ON (Hybrid) - 2 to 3 times a week in office Type of role: Permanent, full-time opportunity

Please note: Training period will be provided up to 3 months and it will be fully onsite - 5 days/week, after the training period, the work will be hybrid.

SUMMARY OF ROLE: A Global Automotive Finance company is looking to hire for an enthusiastic Bilingual Customer Accounts Associate to join their collections department. You will be assisting with payment procedures and evaluation of total loss and other administrative duties as required.

What We’ll Bring: A hybrid work environment. A work environment built on teamwork, flexibility, and respect. Competitive compensation package including health and dental benefits and bonus. Health and dental benefits are effective immediately. Company pension plan with matched contribution. Associate vehicle discount program. Professional growth and development programs to help advance your career, as well as tuition reimbursement. Fitness reimbursement. Great company culture-Respect for people and continuous improvement is at our core. Competitive time off benefits. Summer Hours – condensed work week during the summer.

What You’ll Be Doing: Responsible for handling inbound and outbound calls for collection accounts for assigned portfolios while maintaining a respectful and customer centric approach. Responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models. Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and forms. Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions. Use appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives. Promptly report/refer sensitive and complex issues to the Supervisor. Complete non-phone-based projects and account maintenance/remediation efforts. Offer critical decision-making as necessary when assigning accounts out for repossession. Negotiate total losses / insurance settlements. Follow up on escalated and cancelled insurance accounts.

What You’ll Bring: Bilingual – Fluency in English and French is mandatory. 1 to 2 + years relevant work experience; preferably in automotive finance. High School diploma or equivalent. Post Secondary diploma or degree preferred. Excellent communication, negotiation and decision-making skills. Strong organization skills with the ability to handle multiple priorities. Work collaboratively with other team members at all levels of the organization. Self-starter with the ability to work independently. You must be available to work a shift between the hours of 8:00 am to 8:00 pm.

At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.