Customer Service, Summer Student Internship/Coop – CSSummer26

Department:

Customer Service, Warranty Services

Type of Position:

Summer Student Contract - (4 Month Internship/Coop)

Location:

7 th

Floor, 5160 Yonge Street, Toronto, ON

Work Model:

Hybrid – flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)

Posting Status:

Open

Salary Range:

The salary range for this position is $18.25 - $18.75 per hour

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Make a Difference

A home is one of life’s biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario’s new home buyers and owners with peace of mind that their purchase is safeguarded through the province’s new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder’s warranty and navigate warranty claims with confidence.

If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they’re entitled to, and when necessary, steps in to help resolve warranty claims.

About the Role

The Customer Service Representative role provides front line customer service to all of Tarion’s stakeholders; by responding to the emails received through our Front email system within 24 business hours. The Customer Service Representative will use some scripted responses and will also create appropriate responses to the emails to ensure that the most adequate information is provided to the stakeholders. This will in turn help the stakeholder to make an informed decision on how to resolve their issues in accordance with our policy, guidelines, Registrar Bulletins, as well as the Act and applicable Regulations. This position is also responsible for completing all scanning, batching, and processing of warranty claim forms and supporting documents and ensures quality assurance by investigating scanning and processing errors and resolving them or identifying a plan of action to resolve them with management.

This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

Responsibilities include:

• Provide front line customer service to homeowners and builders responding to assigned emails in our Front email system
• Bring any issues of reputational risk to the attention of management
• Provide information about warranty coverage and how to make a claim
• Assist homeowners with issues regarding registration on MyHome, our homeowner portal and also with submission of forms
• Respond to emails from our stakeholders by reviewing the file to understand the context for the question and ensure your response is concise, in plain language for ease of understanding and accurate and timely
• Assist with data cleanup tasks within the team
• Upload documents to Content Navigator with accuracy
• Escalate emails to supervisor where required

A great candidate for this position will have:

• Enrolled in a post secondary diploma or degree program
• Customer service and/or telephone support experience is an asset
• Excellent listening and verbal communication skills
• Attention to detail is a strong requirement
• Must possess a strong customer service and team player orientation
• Exceptional telephone manner
• Strong computer (MS Office) and data entry skills
• Demonstrated ability to balance multiple priorities in a dynamic environment
• Demonstrated interest in and commitment to continuous learning

Other eligibility criteria:

• To be considered for this summer employment opportunity, students must be actively enrolled in a program at an accredited institution such as a public university or community college
• Applicants must be returning to their study program for a minimum of one (1) semester upon completion of the summer employment opportunity

Why Choose Tarion?

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a single file with a covering letter and resume with vacancy code CSSummer26

by no later than February 13, 2026.