Systems Onboarding & Tech Support Coordinator
Top Benefits
About the role
Benefits: 36-hour work week for a healthier work/life balance Company parties Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance
About Us
Ideal Siding is one of the fastest-growing siding renovation brands in North America. As we continue to expand across Canada and the United States, technology plays a critical role in supporting our employees, franchisees, and day-to-day operations.
About The Role
We're looking for a proactive, organized, and service-oriented Systems Onboarding & Tech Support Coordinator to join our team. This role is ideal for someone who enjoys helping people, solving problems, and ensuring technology works seamlessly behind the scenes.
You'll be responsible for employee and franchisee onboarding, user account administration, WordPress website management, technical support, and helping improve the systems and processes that keep our business running efficiently.
This is a business operations and technology support role where you'll work with people just as much as you work with technology.
Why Join Us?
Hybrid work environment (minimum 2 days per week in the office). Extended health benefits, including dental and vision care. Realistic opportunities for professional growth and career development. Work with modern cloud-based business systems and technologies. Be part of one of North America's fastest-growing home renovation brands.
Key Responsibilities
Onboarding & User Administration Set up laptops, equipment, user accounts, software access, and permissions for employees, franchisees, and franchisee hires. Administer Google Workspace, CRM, LMS, shared drives, email groups, calendars, and other business applications. Support onboarding and offboarding processes to ensure access, equipment, and accounts are prepared, updated, or removed on time. Maintain accurate access records, setup guides, checklists, and system documentation. Technical Support Provide first-level technical support to employees and franchisees across hardware, software, login, connectivity, and application issues. Assist users with Google Workspace, CRM, business systems, and general technology questions. Help franchisees with basic CRM customizations and system-related support requests. Escalate complex issues to senior IT staff, vendors, developers, or software providers when needed. WordPress & Website Support Administer company WordPress websites, including user access, plugins, basic updates, and routine maintenance. Coordinate website updates, enhancements, troubleshooting, and maintenance requests with third-party web vendors. Assist with basic website hosting, DNS, SSL, Cloudflare, and related configuration needs. Help keep company websites secure, functional, accurate, and up to date. Equipment, Systems & Vendor Coordination Maintain inventory of company hardware, accessories, software licenses, and system access. Coordinate equipment purchases, repairs, replacements, warranty claims, and deployments. Assist with software updates, system configuration, new tool implementation, and workflow improvements. Work with external vendors and technology providers to resolve issues and support system reliability.
Qualifications
Required
1–2 years of experience in IT support, business systems administration, customer support, or a similar role. Minimum 1 year of experience administering or maintaining WordPress websites. Experience working with Google Workspace. Experience managing user accounts and permissions across cloud-based business applications. Basic understanding of Windows and macOS environments. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Highly organized with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Comfortable learning new software and business systems. Shares our core values: result driven, raise the bar, we care, we own it, transparent communication, and do the right thing, not the easy one.
Nice to Have: Experience with any of the following is considered an asset:
Business Systems CRM, LMS, or other SaaS platform administration Google Workspace administration Software licensing or user provisioning Website Administration Basic HTML and CSS DNS management Cloudflare Website hosting platforms Automation & Productivity Make, Zapier, Airtable, or similar automation platforms AI productivity tools Basic reporting or dashboard tools
If you enjoy helping people, solving practical technology problems, and keeping business systems organized behind the scenes, we’d love to hear from you. This is a great opportunity for someone who wants to grow their career in IT, systems administration, and business operations while contributing to a fast-growing company with real momentum. Flexible work from home options available.
Not the right fit? Search for Systems Onboarding & Tech Support Coordinator jobs in Burnaby, British Columbia, Canada
About Ideal Siding
Ideal Siding is the fastest-growing siding company in Canada and the US. We gathered experience from over a dozen successful siding companies in North America and found a way to improve customer service, labour wages and the price that the homeowner is paying to get the siding replaced.
We are excited to welcome new partners to our family! Both entrepreneurs-to-be who will grow the business and investors who make it possible to scale our operations in all locations across Canada and the USA.
Our Franchisees are able to offer it as a result of the proprietary system that we use to onboard the best installers in the industry. We also built the financial model that works in all markets; it allows us to survive any storm in the economy and scale fast when the market is recovering.
Our values are:
-
Openness – transparency communication and accountability are what fuels us! We are very honest with homeowners and crews and never hide important information.
-
Helpfulness while keeping high standards and affordable pricing. Our model involves very low overhead and a lot of best practices about what works best today, which helps us to find an ideal solution for the customer.
-
Hard work – this is our secret sauce. We strive to work harder than our competitors. Every member of the team has KPI's, and with our CRM, it is very easy to see who is performing well.
We are changing how homeowners upgrade the exterior of their homes, and we educate our customers about solutions that would match their needs.
Our mission is that every homeowner in Canada and the USA has access to reliable, affordable, and professional siding renovation services.
Similar Jobs
Systems Onboarding & Tech Support Coordinator
Top Benefits
About the role
Benefits: 36-hour work week for a healthier work/life balance Company parties Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance
About Us
Ideal Siding is one of the fastest-growing siding renovation brands in North America. As we continue to expand across Canada and the United States, technology plays a critical role in supporting our employees, franchisees, and day-to-day operations.
About The Role
We're looking for a proactive, organized, and service-oriented Systems Onboarding & Tech Support Coordinator to join our team. This role is ideal for someone who enjoys helping people, solving problems, and ensuring technology works seamlessly behind the scenes.
You'll be responsible for employee and franchisee onboarding, user account administration, WordPress website management, technical support, and helping improve the systems and processes that keep our business running efficiently.
This is a business operations and technology support role where you'll work with people just as much as you work with technology.
Why Join Us?
Hybrid work environment (minimum 2 days per week in the office). Extended health benefits, including dental and vision care. Realistic opportunities for professional growth and career development. Work with modern cloud-based business systems and technologies. Be part of one of North America's fastest-growing home renovation brands.
Key Responsibilities
Onboarding & User Administration Set up laptops, equipment, user accounts, software access, and permissions for employees, franchisees, and franchisee hires. Administer Google Workspace, CRM, LMS, shared drives, email groups, calendars, and other business applications. Support onboarding and offboarding processes to ensure access, equipment, and accounts are prepared, updated, or removed on time. Maintain accurate access records, setup guides, checklists, and system documentation. Technical Support Provide first-level technical support to employees and franchisees across hardware, software, login, connectivity, and application issues. Assist users with Google Workspace, CRM, business systems, and general technology questions. Help franchisees with basic CRM customizations and system-related support requests. Escalate complex issues to senior IT staff, vendors, developers, or software providers when needed. WordPress & Website Support Administer company WordPress websites, including user access, plugins, basic updates, and routine maintenance. Coordinate website updates, enhancements, troubleshooting, and maintenance requests with third-party web vendors. Assist with basic website hosting, DNS, SSL, Cloudflare, and related configuration needs. Help keep company websites secure, functional, accurate, and up to date. Equipment, Systems & Vendor Coordination Maintain inventory of company hardware, accessories, software licenses, and system access. Coordinate equipment purchases, repairs, replacements, warranty claims, and deployments. Assist with software updates, system configuration, new tool implementation, and workflow improvements. Work with external vendors and technology providers to resolve issues and support system reliability.
Qualifications
Required
1–2 years of experience in IT support, business systems administration, customer support, or a similar role. Minimum 1 year of experience administering or maintaining WordPress websites. Experience working with Google Workspace. Experience managing user accounts and permissions across cloud-based business applications. Basic understanding of Windows and macOS environments. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Highly organized with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Comfortable learning new software and business systems. Shares our core values: result driven, raise the bar, we care, we own it, transparent communication, and do the right thing, not the easy one.
Nice to Have: Experience with any of the following is considered an asset:
Business Systems CRM, LMS, or other SaaS platform administration Google Workspace administration Software licensing or user provisioning Website Administration Basic HTML and CSS DNS management Cloudflare Website hosting platforms Automation & Productivity Make, Zapier, Airtable, or similar automation platforms AI productivity tools Basic reporting or dashboard tools
If you enjoy helping people, solving practical technology problems, and keeping business systems organized behind the scenes, we’d love to hear from you. This is a great opportunity for someone who wants to grow their career in IT, systems administration, and business operations while contributing to a fast-growing company with real momentum. Flexible work from home options available.
Not the right fit? Search for Systems Onboarding & Tech Support Coordinator jobs in Burnaby, British Columbia, Canada
About Ideal Siding
Ideal Siding is the fastest-growing siding company in Canada and the US. We gathered experience from over a dozen successful siding companies in North America and found a way to improve customer service, labour wages and the price that the homeowner is paying to get the siding replaced.
We are excited to welcome new partners to our family! Both entrepreneurs-to-be who will grow the business and investors who make it possible to scale our operations in all locations across Canada and the USA.
Our Franchisees are able to offer it as a result of the proprietary system that we use to onboard the best installers in the industry. We also built the financial model that works in all markets; it allows us to survive any storm in the economy and scale fast when the market is recovering.
Our values are:
-
Openness – transparency communication and accountability are what fuels us! We are very honest with homeowners and crews and never hide important information.
-
Helpfulness while keeping high standards and affordable pricing. Our model involves very low overhead and a lot of best practices about what works best today, which helps us to find an ideal solution for the customer.
-
Hard work – this is our secret sauce. We strive to work harder than our competitors. Every member of the team has KPI's, and with our CRM, it is very easy to see who is performing well.
We are changing how homeowners upgrade the exterior of their homes, and we educate our customers about solutions that would match their needs.
Our mission is that every homeowner in Canada and the USA has access to reliable, affordable, and professional siding renovation services.