Statement

Are you a highly organized and detail-oriented professional with a knack for logistics and a passion for public transit? Keolis is seeking a dedicated Dispatcher to join our team in St. Albert, Alberta. In this role, you’ll be instrumental in coordinating operators and vehicles, ensuring reliable service, and acting as a vital communication link for our team and clients. If you thrive in a fast-paced environment and are committed to safety and customer service, we encourage you to apply!

Knowledge and Experience:

• High school diploma or equivalent
• Previous experience in a dispatch or control center role (preferred)
• Administrative or scheduling experience in a transit operations environment (asset)
• Experience with electronic dispatch, GPS, WebRisk, Halo, DATS/COPS, and related operations software (asset)
• Ability to serve as backup for Admin staff as needed
• Knowledge of local transit operations considered an asset

Skills:

• Ability to remain composed and professional in high-pressure situations

• Excellent written and verbal communication; strong attention to detail

• Strong organizational and time management abilities

• Diplomacy and tact with both customers and employees

• Proficiency in Microsoft Office (Word, Excel, Outlook), Teams, and email systems

• Effective problem-solver; agile in handling changing operational needs

Key Accountabilities:

Dispatch Operations & Coordination

• Listen and respond to dispatch requests from operators in real time

• Respond to sick book-offs and fill vacant shifts as per Bookout procedures

• Create, assign, and update daily and weekly schedules for operators and vehicles

• Assign/reassign buses, running boards, and transfers

• Support On Demand, HandyBus, and fixed-route operations; coordinate with drivers to fuel crew vehicles and log extra time

• Monitor the GPS/Transit Master system; proactively address delays and implement alternate plans as needed

• Oversee AM and PM shift flows: preparing tablets, managing lane access, shop logistics, supporting vehicle/garage entry & exit

• Communicate shift details using WebRisk, Halo, DATS/COPS, and VOC, updating stakeholders as required

• Handle driver no-shows, bus changeouts, and operational disruptions:

• Contact operators; arrange shift coverage; log and escalate events

• Log changeouts and incidents accurately in all required systems and notify On-Call Supervisors

• Support safety: respond to incidents/emergencies, complete required workplace injury procedures, and ensure policy compliance

Record Keeping & Administration

• Listen and respond to dispatch requests from operators in real time
• Respond to sick book-offs and fill vacant shifts as per Bookout procedures
• Create, assign, and update daily and weekly schedules for operators and vehicles
• Assign/reassign buses, running boards, and transfers
• Support On Demand, Handibus, and fixed-route operations; coordinate with drivers to fuel crew vehicles and log extra time
• Monitor the GPS/Transit Master system; proactively address delays and implement alternate plans as needed
• Oversee AM and PM shift flows: preparing tablets, managing lane access, shop logistics, supporting vehicle/garage entry & exit
• Communicate shift details using WebRisk, Halo, DATS/COPS, and VOC, updating stakeholders as required
• Handle driver no-shows, bus changeouts, and operational disruptions:

Contact operators; arrange shift coverage; log and escalate events

Log changeouts and incidents accurately in all required systems and notify On-Call Supervisors

• Support safety: respond to incidents/emergencies, complete required workplace injury procedures, and ensure policy compliance

Wage:

Minimum: $55,000 per year + more depending on level of experience.

Schedule:

Monday to Friday - hours will vary depending on business needs.

About Keolis

Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,800 people operating LRT, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis is growing in Western Canada, bringing global expertise and a commitment to safe, reliable, and passenger-focused service.