Manager Application Resiliency - Document Management, Application Resiliency
Top Benefits
About the role
What is the opportunity?
The Application Resiliency team, part of Tech Design & Resiliency, Operational Effectiveness, ensures resiliency by design for Personal and Commercial Banking processes, people, and technology. As the Manager Application Resiliency - Document Management, Application Resiliency, you will report to the Senior Manager, Application Resiliency - Document Management. You will oversee the Enterprise Content Manager (eCM) and Kofax/KTA applications, which supports Personal and Commercial Banking operations. Your role will focus on proactively managing and monitoring the eCM and KTA applications to enhance resiliency, minimize outages, and optimize system design and infrastructure.
What will you do?
Manager Application ResiliencyResponsibilities:
- Work with application custodians to implement robust safety and soundness practices for change management, problem management, user acceptance testing (UAT), and post-implementation verification (PIV). (generally done late nights or early mornings or on the weekends)
- Focus on end-to-end business processes across Personal and Commercial Banking, balancing resiliency, efficiency, and user experience
- Act as a subject matter expert (SME), providing recommendations and direction for projects and initiatives
- Educate IT partners (L1 and L2) on business usage and impact
- Ensure that advanced notice and impact of any outages or system disruptions is provided to all stakeholders including Enablement teams across Advice center, and Operation center
- Restoration, remediation, and root cause analysis are completed in an acceptable and timely fashion
- Collaborate with IT to gather and challenge estimates
- Identify opportunities for process improvement, such as test automation
- Approve system access requests and fulfill Data Steward Delegate and Group Delegate responsibilities, adhering to segregation of duties principles and data management standards
- Use data, analytics, and reporting to enhance application resiliency and minimize incidents and outages
Incident and Issue Management:
- Represent the business and our clients during the investigation and resolution of major incidents for applications within your portfolio
- Work closely with IT and other Operations Partners as well as business stakeholders to ensure proper and timely handling of incidents
- Collaborate with stakeholders in the prioritization of major issues, & service requests
- Facilitate meetings to ensure quick resolutions, including planning and execution of remediation and solution validation activities
Manager ApplicationResiliency Responsibilities:
- Lead Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
- Own and refine the product backlog, ensuring it aligns with customer needs (e.g., external customers, internal users)
- Collaborate with project managers, sponsors, and stakeholders to gather requirements for epics
- Create, refine, and accept user stories, ensuring the backlog always has sufficient ready items
- Maintain technical specifications and non-functional requirements for applications in your portfolio
- Ensure application records (e.g., IIPM, DOSA, GOSA) are accurate and up to date
What will you need to succeed? Must-have
- Excellent understanding and knowledge across Personal Banking & Commercial Banking lines of business (specifically document management) and business processes
- Ability to make decisions and recommendations in the context of the longer-term strategic objectives of RBC
- Experience with the Content Manager and Kofax/KTA applications
- Ability to generate reports using tools on the technology platform
- Strong leadership skills to define, influence, and guide technical direction
- Proven ability to manage issues, evaluate options, and execute decisions in a high-pressure environment
- Excellent presentation, communication, interpersonal, and negotiation skills
- Experience with projects involving complex technology integrations
Nice to have
- Knowledge of Agile and Waterfall methodologies
- Conflict resolution and escalation management skills
- Experience working in a team environment
- Familiarity with RBC systems and applications used in Personal and Commercial Banking
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work with a great and supportive team
Job Skills
Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-17
Application Deadline:
2025-12-02
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager Application Resiliency - Document Management, Application Resiliency
Top Benefits
About the role
What is the opportunity?
The Application Resiliency team, part of Tech Design & Resiliency, Operational Effectiveness, ensures resiliency by design for Personal and Commercial Banking processes, people, and technology. As the Manager Application Resiliency - Document Management, Application Resiliency, you will report to the Senior Manager, Application Resiliency - Document Management. You will oversee the Enterprise Content Manager (eCM) and Kofax/KTA applications, which supports Personal and Commercial Banking operations. Your role will focus on proactively managing and monitoring the eCM and KTA applications to enhance resiliency, minimize outages, and optimize system design and infrastructure.
What will you do?
Manager Application ResiliencyResponsibilities:
- Work with application custodians to implement robust safety and soundness practices for change management, problem management, user acceptance testing (UAT), and post-implementation verification (PIV). (generally done late nights or early mornings or on the weekends)
- Focus on end-to-end business processes across Personal and Commercial Banking, balancing resiliency, efficiency, and user experience
- Act as a subject matter expert (SME), providing recommendations and direction for projects and initiatives
- Educate IT partners (L1 and L2) on business usage and impact
- Ensure that advanced notice and impact of any outages or system disruptions is provided to all stakeholders including Enablement teams across Advice center, and Operation center
- Restoration, remediation, and root cause analysis are completed in an acceptable and timely fashion
- Collaborate with IT to gather and challenge estimates
- Identify opportunities for process improvement, such as test automation
- Approve system access requests and fulfill Data Steward Delegate and Group Delegate responsibilities, adhering to segregation of duties principles and data management standards
- Use data, analytics, and reporting to enhance application resiliency and minimize incidents and outages
Incident and Issue Management:
- Represent the business and our clients during the investigation and resolution of major incidents for applications within your portfolio
- Work closely with IT and other Operations Partners as well as business stakeholders to ensure proper and timely handling of incidents
- Collaborate with stakeholders in the prioritization of major issues, & service requests
- Facilitate meetings to ensure quick resolutions, including planning and execution of remediation and solution validation activities
Manager ApplicationResiliency Responsibilities:
- Lead Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
- Own and refine the product backlog, ensuring it aligns with customer needs (e.g., external customers, internal users)
- Collaborate with project managers, sponsors, and stakeholders to gather requirements for epics
- Create, refine, and accept user stories, ensuring the backlog always has sufficient ready items
- Maintain technical specifications and non-functional requirements for applications in your portfolio
- Ensure application records (e.g., IIPM, DOSA, GOSA) are accurate and up to date
What will you need to succeed? Must-have
- Excellent understanding and knowledge across Personal Banking & Commercial Banking lines of business (specifically document management) and business processes
- Ability to make decisions and recommendations in the context of the longer-term strategic objectives of RBC
- Experience with the Content Manager and Kofax/KTA applications
- Ability to generate reports using tools on the technology platform
- Strong leadership skills to define, influence, and guide technical direction
- Proven ability to manage issues, evaluate options, and execute decisions in a high-pressure environment
- Excellent presentation, communication, interpersonal, and negotiation skills
- Experience with projects involving complex technology integrations
Nice to have
- Knowledge of Agile and Waterfall methodologies
- Conflict resolution and escalation management skills
- Experience working in a team environment
- Familiarity with RBC systems and applications used in Personal and Commercial Banking
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work with a great and supportive team
Job Skills
Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-17
Application Deadline:
2025-12-02
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.