Pacific Truss is seeking a driven, relationship‑focused Account Manager to support existing customers and develop new business across the construction and building‑materials sector. This field‑based role involves meeting customers on job sites, in offices, and at industry events while representing our company with professionalism and expertise.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty.

• Represent Pacific Truss with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.

• Ensure customers receive requested products and services promptly and accurately.

• Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities.

• Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary.

• Perform additional duties as required.

Qualifications

• Post‑secondary education in Business, Sales, Marketing, or a related field is an asset.

• Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.

• Strong knowledge of industry products, architectural/structural plans, and market trends.

• Ability to read and interpret blueprints.

• Proficiency with MS Office and Outlook.

• Proven sales and cold‑calling experience.

• Excellent communication, presentation, and interpersonal skills.

• Strong attention to detail, analytical thinking, and problem‑solving ability.

• Highly organized, able to multitask and meet deadlines in a fast‑paced environment.

• Ability to lift up to 50 lbs.

• Strong negotiation skills and the ability to work collaboratively.

• Working knowledge of OH&S and WCB regulations.

We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.