Position:

Housing Coordinator

Number of Position(s):

One (1)

Position Type:

Full Time unionized (35 Hours/Week: Monday to Friday)

Language:

English required.

Reports to:

Program Manager, Housing Services

Vacancy:

Existing Vacancy

Purpose of Position: Ottawa Salus owns and operates 200+ units of supportive housing, including apartments, communal living environments, transitional housing and a single-family home, for clients who are living with serious and persistent mental illness. Additionally, Salus facilitates access to affordable housing opportunities in the community for an additional 150+ clients. The Housing Coordinator works as part of a team, under the supervision of the Program Manager of Housing Services, to coordinate and administer Salus’ permanent housing programs with a focus on: The establishment and stabilization of tenancies in Salus and in the broader community Eviction prevention and actions with the Landlord and Tenant Board as a last resort Resolution of disputes between tenants Rent determination and the collection of rent arrears and miscellaneous charges Cooperation with others representing the landlord with respect to coverage and housing administration consistency Cooperation with the maintenance team Cooperation with finance and administrative staff to ensure accurate processing and documentation of applications, tenancies and rents Cooperation with internal and external support services with respect to maintaining tenancies in good standing The Housing Coordinator works to promote effective communication and service delivery for Salus tenants both within Salus and with external referral and service agencies, families, and the public at large. They are responsible for safeguarding the rights of the tenants and should demonstrate sensitivity to client concerns as well as represent Salus in its role of landlord. Qualifications: Bachelor’s degree in a relevant discipline (eg: BA, Social Work, Psychology, Sociology) 3 years experience working with people experiencing homelessness and/or people living with severe and persistent mental illness Familiarity with resources used or needed by our clients/tenants Training in CPR, CPI, ASIST, Psychiatric Rehabilitation, Concurrent Disorders, ASL and LSQ are assets Experience with landlord/tenant relations and residential tenancy legislation Demonstrated knowledge of Rent Geared to Income calculations High level interpersonal and interviewing skills Experience in the use of database systems and spreadsheets Valid drivers’ license and use of own vehicle with appropriate insurance is required Pre Hiring Requirements: Academic certificates Criminal reference check (Vulnerable Sector Screening) Eligible to work in Canada Valid drivers’ license and use of own vehicle Proof that the successful candidate has received both doses of a Health Canada approved COVID 19 vaccine at least 14 days before the first day of work, subject always to Ottawa Salus’ duty to accommodate under the Ontario Human Rights Code Responsibilities: Represent Ottawa Salus' philosophy and values as they relate to our housing development and availability Handle interactions in a professional and discreet manor, reflecting an understanding of mental health, addictions, and homelessness related issues and services Provide clinical assessment of addictions and mental health related housing needs and determine preliminary suitability to housing match Coordinates, administers and acts as rental agent for Ottawa Salus to ensure maximum occupancy Provides consultative services to Salus Frontline staff in the area of housing Provide referrals for Salus and City rent supplements, housing allowances and to community partners using the existing Direct Referral Agreements Key Relationships: Direct Supervisor Managers Community Development, Case Management, Maintenance and Administration Staff Suitability: Displays values and attitudes in keeping with the helping professions (i.e. sensitivity, respect, understanding, sincerity, genuineness, perseverance, patience, compassion, positive outlook, non-judgmental attitude, acceptance, tolerance, empathy, etc.) Reliable, Client-centered, caring and supportive Sound judgment and common sense in decision-making, problem solving and critical thinking Demonstrates initiative, creativity, flexibility and independence Commitment to work and life-long learning Demonstrates an ability to work in a multi-disciplinary team as well as an ability to take independent action and initiative in the job Manages stress related to work environment with appropriate work-life balance. Willingness to work in a variety of environments: The Housing Coordinator, works out of a main service location, but in the course of their daily work, may be exposed to unpredictable behaviour of tenants/visitors, pests, unpleasant odours, and unhygienic conditions in tenant apartments including hoarding, bodily fluids, and used drug paraphernalia Knowledge: Demonstrates specific knowledge of Residential Tenancies Act and Tribunal processes Demonstrates specific knowledge of agency software and network systems Demonstrates specific knowledge of health issues and of social problems associated with psychiatric disabilities and the impact of Mental Illness on functional capacity Demonstrates specific knowledge of current approaches for mental health and addictions, harm reduction and client-centered principles Demonstrates understanding of Crisis and Suicide Intervention and Prevention Demonstrates specific knowledge of Ottawa Salus policies and most particularly Housing policies Demonstrates knowledge of local resources of use to our clients Skills: Excellent non-verbal and verbal (spoken and written) communication skills Ability to establish positive and supportive relationships with clients. Ability to multitask and manage time Maintain confidentiality Work co-operatively with team, managers, support workers, clients Work with ambiguity, operate with a flexible agenda, maintain productivity, incorporate new approaches, adapt to new and changing imperatives Work independently and efficiently, create work plans, meet deadlines Why Work at Ottawa Salus? Salus has a proven record of successfully supporting clients with serious and persistent mental health and addictions illness to live their best possible life. Regardless of their role in the organization, our staff are passionate about their work and supporting clients on their journey to recovery. They know they have an impact on their client’s lives and consistently report that working here is a fulfilling experience. If you are someone that wants to make the world a better place and bring hope to others, you will love working here. We offer all these and many more including: competitive earnings generous Health benefits and pension plan (HOOPP) compressed work week flexible work start and end times paid vacation days a friendly team who create a great work environment