IT QA Analyst- SmartBorder (Multiple Positions) Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time

Location: ON Toronto - CN030

Job Summary The QA Analyst ensures SBWeb and related SmartBorder systems are tested thoroughly before deployment. The role validates new features, regression tests existing functionality, and works with developers and BAs to keep quality high in a fast-moving Customs Brokerage environment.

Key Duties & Responsibilities

• Create, maintain, and execute test cases for SBWeb modules.
• Perform functional, regression, integration, and data-driven testing for customs workflows.
• Validate JIRA stories for completeness, acceptance criteria, and expected regulatory behavior.
• Log defects with clear, reproducible steps and proper impact assessment on brokerage workflows.
• Collaborate directly with developers and BAs to verify fixes and retest efficiently.
• Participate in sprint ceremonies and provide realistic testing estimates.
• Support deployment cycles by validating release candidates and performing smoke tests.
• Provide feedback on gaps in test coverage for customs brokerage workflows.
• Support documentation improvements for testing processes and regulatory cases.
• Test new SBWeb features and validate correct brokerage behavior.
• Verify customs data flows, validations, and rules.
• Maintain test results.
• Identify regulatory edge cases.
• Support Production Verification during deployments.

Knowledge & Skills

• Strong understanding of software QA fundamentals.
• Deep knowledge of Customs Brokerage (ACE, ACI, PARS, PAPS, In-Bond, Entry workflows).
• Ability to validate complex business rules for customs entries, shipments, trips, manifests, and regulatory compliance.
• Experience with JIRA.
• Ability to read and validate JSON, XML, and basic SQL (asset).
• Strong communication skills.

Work Experience – Minimum Required 2 years of related experience

EDUCATION Preferred: Associates Degree or post-secondary education

Certifications Description

• College diploma or degree in IT, computer science, logistics, or equivalent experience.
• ISTQB Foundation
• CCS/CTBS or equivalent brokerage certification

COMPETENCIES Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.