Inside Sales Representative
Top Benefits
About the role
Inside Sales Representative
Location: Mississauga, Ontario Job Type: Full-time, Permanent Work Arrangement: On-site Company Description Chens Enterprises Corporation is a growing Canadian distributor and wholesaler of food, beverage, household, and consumer packaged goods. Since 2008, we have connected reputable manufacturers and established brands from around the world with retailers and food-service customers across Canada. We serve both mainstream and multicultural markets, including national and regional retail chains, independent supermarkets, cash-and-carry operators, e-commerce platforms, and food-service providers. Our broad portfolio includes internationally recognized brands and private-label products. Supported by extensive industry experience, national distribution capabilities, and a strong commitment to customer service, Chens Enterprises Corporation continues to expand its presence in the Canadian market. To learn more about our company, products, and services, visit chensec.com.
Position Overview
Chens Enterprises Corporation is seeking a motivated and customer-focused Inside Sales Representative to manage and grow a portfolio of business-to-business customer accounts. The successful candidate will build strong customer relationships, identify sales opportunities, promote products and sales programs, process orders accurately, and provide responsive service throughout the customer order cycle. This position is suited to a proactive sales professional who is comfortable communicating by telephone and email, managing multiple customer accounts, and collaborating with internal departments in a fast-paced distribution environment.
Key ResponsibilitiesAccount Management and Sales Growth
Manage an assigned portfolio of existing and prospective customer accounts. Build long-term customer relationships and act as a primary contact for day-to-day sales requirements. Identify opportunities to increase order frequency, expand product listings, and grow sales within existing accounts. Conduct outbound sales calls and follow up consistently with customers and prospects. Generate, qualify, and convert new business leads into active customer accounts. Reactivate inactive accounts and develop customers with growth potential. Support monthly and quarterly sales targets through effective account management and sales execution.
Customer Service and Sales Support
Respond promptly and professionally to customer inquiries by telephone and email. Understand customer requirements and recommend appropriate products, quantities, promotions, and ordering solutions. Prepare quotations, pricing information, product details, and other sales documentation. Follow up on quotations, product inquiries, new listings, backorders, and outstanding customer requests. Resolve customer concerns by coordinating with the appropriate internal departments. Maintain a high standard of customer satisfaction and service accuracy.
Order Processing and Coordination
Enter and process customer orders accurately and within required timelines. Review product availability, pricing, quantities, delivery requirements, and customer-specific instructions. Coordinate with the order desk, purchasing, warehouse, logistics, customer service, and accounting teams to support successful order fulfillment. Monitor order status and communicate proactively regarding substitutions, shortages, delays, or delivery changes. Assist with resolving order discrepancies, delivery issues, pricing concerns, returns, and credit-related inquiries. Maintain accurate customer, order, and sales activity records in the company’s ERP or CRM systems.
Product and Promotional Support
Develop a strong understanding of the company’s food, beverage, household, and private-label product portfolio. Recommend products based on customer type, market demand, purchasing history, and sales opportunities. Communicate new product launches, promotional programs, seasonal opportunities, and pricing updates. Support promotional initiatives across mainstream, multicultural, independent, and e-commerce sales channels. Gather customer and market feedback and communicate relevant information to sales management.
Qualifications
Previous experience in inside sales, account management, customer service, business development, or a related role. Experience in a business-to-business sales environment is preferred. Experience in wholesale, distribution, consumer packaged goods, grocery, retail, food and beverage, or a related industry is an asset. Demonstrated ability to develop customer relationships and identify sales growth opportunities. Strong prospecting, lead-generation, negotiation, and follow-up skills. Excellent verbal and written communication skills, including professional telephone and email etiquette. Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities. High level of accuracy and attention to detail when preparing quotations and processing orders. Customer-focused approach with strong problem-solving and issue-resolution skills. Self-motivated, results-oriented, and comfortable working toward sales targets. Ability to work independently and collaborate effectively with cross-functional teams. Proficiency in Microsoft Outlook, Word, and Excel. Experience with CRM, ERP, order-management, or inventory-management systems is an asset. Familiarity with Amazon, Shopify, Instacart, WooCommerce, or other e-commerce platforms is an asset. High school diploma or equivalent is required. Post-secondary education in Business Administration, Sales, Marketing, or a related discipline is an asset. Additional language capabilities are considered an asset when supporting Canada’s multicultural retail market.
What We Offer
Full-time, permanent employment. Competitive compensation. Dental care. Extended health-care benefits. Disability insurance. Life insurance. Vision care. Opportunities to develop experience in account management, consumer products, wholesale distribution, and national retail markets. A collaborative and growth-oriented work environment.
Equal Opportunity
Chens Enterprises Corporation is an equal opportunity employer. We are committed to providing an inclusive workplace and welcome applications from qualified candidates of all backgrounds. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Not the right fit? Search for Inside Sales Representative jobs in Mississauga, Ontario, Canada
About Chens Enterprises Corporation
Chens is a Canadian Food and Household Distributor and Wholesaler, servicing chains, independent supermarkets and food services. We provide customers with a variety of trustworthy products, such as beverage, coffee, juice, sausage, cleaner, paper.
Similar Jobs
Inside Sales Representative
Top Benefits
About the role
Inside Sales Representative
Location: Mississauga, Ontario Job Type: Full-time, Permanent Work Arrangement: On-site Company Description Chens Enterprises Corporation is a growing Canadian distributor and wholesaler of food, beverage, household, and consumer packaged goods. Since 2008, we have connected reputable manufacturers and established brands from around the world with retailers and food-service customers across Canada. We serve both mainstream and multicultural markets, including national and regional retail chains, independent supermarkets, cash-and-carry operators, e-commerce platforms, and food-service providers. Our broad portfolio includes internationally recognized brands and private-label products. Supported by extensive industry experience, national distribution capabilities, and a strong commitment to customer service, Chens Enterprises Corporation continues to expand its presence in the Canadian market. To learn more about our company, products, and services, visit chensec.com.
Position Overview
Chens Enterprises Corporation is seeking a motivated and customer-focused Inside Sales Representative to manage and grow a portfolio of business-to-business customer accounts. The successful candidate will build strong customer relationships, identify sales opportunities, promote products and sales programs, process orders accurately, and provide responsive service throughout the customer order cycle. This position is suited to a proactive sales professional who is comfortable communicating by telephone and email, managing multiple customer accounts, and collaborating with internal departments in a fast-paced distribution environment.
Key ResponsibilitiesAccount Management and Sales Growth
Manage an assigned portfolio of existing and prospective customer accounts. Build long-term customer relationships and act as a primary contact for day-to-day sales requirements. Identify opportunities to increase order frequency, expand product listings, and grow sales within existing accounts. Conduct outbound sales calls and follow up consistently with customers and prospects. Generate, qualify, and convert new business leads into active customer accounts. Reactivate inactive accounts and develop customers with growth potential. Support monthly and quarterly sales targets through effective account management and sales execution.
Customer Service and Sales Support
Respond promptly and professionally to customer inquiries by telephone and email. Understand customer requirements and recommend appropriate products, quantities, promotions, and ordering solutions. Prepare quotations, pricing information, product details, and other sales documentation. Follow up on quotations, product inquiries, new listings, backorders, and outstanding customer requests. Resolve customer concerns by coordinating with the appropriate internal departments. Maintain a high standard of customer satisfaction and service accuracy.
Order Processing and Coordination
Enter and process customer orders accurately and within required timelines. Review product availability, pricing, quantities, delivery requirements, and customer-specific instructions. Coordinate with the order desk, purchasing, warehouse, logistics, customer service, and accounting teams to support successful order fulfillment. Monitor order status and communicate proactively regarding substitutions, shortages, delays, or delivery changes. Assist with resolving order discrepancies, delivery issues, pricing concerns, returns, and credit-related inquiries. Maintain accurate customer, order, and sales activity records in the company’s ERP or CRM systems.
Product and Promotional Support
Develop a strong understanding of the company’s food, beverage, household, and private-label product portfolio. Recommend products based on customer type, market demand, purchasing history, and sales opportunities. Communicate new product launches, promotional programs, seasonal opportunities, and pricing updates. Support promotional initiatives across mainstream, multicultural, independent, and e-commerce sales channels. Gather customer and market feedback and communicate relevant information to sales management.
Qualifications
Previous experience in inside sales, account management, customer service, business development, or a related role. Experience in a business-to-business sales environment is preferred. Experience in wholesale, distribution, consumer packaged goods, grocery, retail, food and beverage, or a related industry is an asset. Demonstrated ability to develop customer relationships and identify sales growth opportunities. Strong prospecting, lead-generation, negotiation, and follow-up skills. Excellent verbal and written communication skills, including professional telephone and email etiquette. Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities. High level of accuracy and attention to detail when preparing quotations and processing orders. Customer-focused approach with strong problem-solving and issue-resolution skills. Self-motivated, results-oriented, and comfortable working toward sales targets. Ability to work independently and collaborate effectively with cross-functional teams. Proficiency in Microsoft Outlook, Word, and Excel. Experience with CRM, ERP, order-management, or inventory-management systems is an asset. Familiarity with Amazon, Shopify, Instacart, WooCommerce, or other e-commerce platforms is an asset. High school diploma or equivalent is required. Post-secondary education in Business Administration, Sales, Marketing, or a related discipline is an asset. Additional language capabilities are considered an asset when supporting Canada’s multicultural retail market.
What We Offer
Full-time, permanent employment. Competitive compensation. Dental care. Extended health-care benefits. Disability insurance. Life insurance. Vision care. Opportunities to develop experience in account management, consumer products, wholesale distribution, and national retail markets. A collaborative and growth-oriented work environment.
Equal Opportunity
Chens Enterprises Corporation is an equal opportunity employer. We are committed to providing an inclusive workplace and welcome applications from qualified candidates of all backgrounds. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Not the right fit? Search for Inside Sales Representative jobs in Mississauga, Ontario, Canada
About Chens Enterprises Corporation
Chens is a Canadian Food and Household Distributor and Wholesaler, servicing chains, independent supermarkets and food services. We provide customers with a variety of trustworthy products, such as beverage, coffee, juice, sausage, cleaner, paper.