About the role
**CONFIGURATION ANALYST (6 month contract)
Location: Vancouver, BC
Staffing Placement Opportunity** Job Description Duties include, but are not limited to:
- Lead or conduct exercises to gather and analyze detailed business and system requirements.
- Develop detailed application specifications and validate technical and functional documentation.
- Lead or participate in feasibility studies to evaluate proposed system solutions.
- Configure, build, and maintain enterprise applications using available development and configuration tools.
- Conduct application analysis, including (as required) performance assessment, capacity planning, system interfaces, data conversion routines, acceptance criteria, gap analysis, risk identification, and opportunity evaluation.
- Document changes in user processes and assist with process redesign to align with system capabilities.
- Develop recommendations related to new applications, configurations, and process improvements.
- Contribute to the development of policies, procedures, and system standards.
- Prepare detailed work plans for application releases and implementation schedules.
- Liaise with security and compliance teams to ensure adherence to organizational standards and policies.
- Develop and execute test plans, test cases, and validation scripts.
- Prepare training materials and deliver user education sessions as needed.
- Provide ongoing system support, including issue tracking, troubleshooting, and resolution.
Qualifications And Experience Required
- Proven experience in configuring, maintaining, and supporting enterprise business applications in a large or complex environment.
- Experience implementing or upgrading systems in a multi-department or enterprise setting.
- Strong analytical and troubleshooting skills, including understanding of data structures, integrations, and system architecture.
- Experience with workflow analysis, process optimization, and documentation of system or business changes.
- Previous involvement across the full project lifecycle from requirements gathering through deployment and support.
- Experience developing user training materials and delivering knowledge-transfer sessions.
- Background in information systems, business analysis, or a related field is preferred.
Note: this is an opportunity with a Microserve client
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services
About the role
**CONFIGURATION ANALYST (6 month contract)
Location: Vancouver, BC
Staffing Placement Opportunity** Job Description Duties include, but are not limited to:
- Lead or conduct exercises to gather and analyze detailed business and system requirements.
- Develop detailed application specifications and validate technical and functional documentation.
- Lead or participate in feasibility studies to evaluate proposed system solutions.
- Configure, build, and maintain enterprise applications using available development and configuration tools.
- Conduct application analysis, including (as required) performance assessment, capacity planning, system interfaces, data conversion routines, acceptance criteria, gap analysis, risk identification, and opportunity evaluation.
- Document changes in user processes and assist with process redesign to align with system capabilities.
- Develop recommendations related to new applications, configurations, and process improvements.
- Contribute to the development of policies, procedures, and system standards.
- Prepare detailed work plans for application releases and implementation schedules.
- Liaise with security and compliance teams to ensure adherence to organizational standards and policies.
- Develop and execute test plans, test cases, and validation scripts.
- Prepare training materials and deliver user education sessions as needed.
- Provide ongoing system support, including issue tracking, troubleshooting, and resolution.
Qualifications And Experience Required
- Proven experience in configuring, maintaining, and supporting enterprise business applications in a large or complex environment.
- Experience implementing or upgrading systems in a multi-department or enterprise setting.
- Strong analytical and troubleshooting skills, including understanding of data structures, integrations, and system architecture.
- Experience with workflow analysis, process optimization, and documentation of system or business changes.
- Previous involvement across the full project lifecycle from requirements gathering through deployment and support.
- Experience developing user training materials and delivering knowledge-transfer sessions.
- Background in information systems, business analysis, or a related field is preferred.
Note: this is an opportunity with a Microserve client
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services