Job Description:

Job Description:

• Deliver a balance of superior customer service and technical support through professional, comprehensive, and timely communication for all incidents and service requests
• Learn about and support a wide range of computing technologies, such as hardware (desktops, laptops, phones, tablets, peripherals and printers), audio/visual equipment, software, RVH clinical systems, supporting software, technologies, network, storage and infrastructure.
• Accurate incident/service request documentation, tracking and follow up to resolution
• Professional work ethic, including exceptional punctuality and attendance, with the ability to meet commitments and deadlines and take ownership of problems
• Independently sets up and configures new user workstations with minimal instruction and supervision, accurately inventory new/existing equipment
• Follows mandatory company policies to ensure the highest levels of system and network security
• Follows up on existing incidents/service requests to ensure satisfactory and timely resolution
• Ability to coordinate and communicate effectively with other Digital Health employees, other departments, and business partners to maintain high service levels
• Able to understand and demonstrate RVH culture, mission vision and value

Job Requirements:

• Proficiency with computer hardware and desktop software
• Proficiency with computer troubleshooting analysis, critical thinking and problem-solving skills
• Ability to learn multiple applications and systems
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations with high clinical priority
• Ability to effectively communicate via telephone and email
• Knowledge of networking configurations, installation, and maintenance
• Ideal candidate has knowledge and experience with end user support with Microsoft Windows 7, and 10 and Microsoft Office 2021/2013, O365
• Ability to work independently or in a team environment