Vice President, Site Operations & Digital Experience
About the role
Résumé des fonctions...
This role is responsible for delivering engaging digital customer experiences, providing strategic and day-to-day leadership for site strategy, merchandising, deployment, optimization, and analytics.
Ce que vous ferez...
Vice President, Digital Experience – Walmart Canada
The Vice President, Digital Experience is a key member of the eCommerce leadership team, responsible for shaping and delivering best-in-class digital customer experiences across Walmart.ca and the Walmart Canada app. This leader will ensure that every digital touchpoint reflects the Walmart brand promise, drives customer engagement, and seamlessly integrates with the broader omnichannel experience.
This role requires a visionary leader with strong strategic acumen and operational excellence, capable of driving cross-functional collaboration across eCommerce, merchandising, marketing, technology, and global teams.
Key Responsibilities:
-
Customer Experience Strategy & Execution
Lead the development of a frictionless, engaging, and future-ready digital experience. Identify and resolve pain points, enhance personalization, and ensure consistency across digital and physical channels. Build processes and capabilities that align online and in-store journeys. -
Site & App Experience Management
Oversee strategy, planning, merchandising, deployment, optimization, and analytics for Walmart.ca and the app. Partner with merchandising and marketplace teams to deliver seasonally relevant, category and cross-category experiences that reflect customer needs and business priorities. -
Data-Driven Search, Personalization & Automation
Leverage customer insights and analytics to tailor experiences by category and segment. Drive automation and personalization to reduce cost-to-sell and scale operations efficiently, while maintaining relevance and impact. -
Technology & Innovation Leadership
Champion the use of cutting-edge tools and platforms to continuously improve the digital experience. Stay ahead of industry trends and apply learnings from global teams and other markets to enhance performance and innovation. -
Optimization & Performance Culture
Foster a test-and-learn culture that uses data to drive hypotheses, experimentation, and continuous improvement. Own the web analytics platform and ensure insights are translated into actionable strategies. -
Strategic Planning & Communication
Lead strategic planning for digital experience initiatives. Communicate priorities, progress, and impact across the organization. Build and scale a high-performing team and culture focused on delivering exceptional customer outcomes.
Qualifications:
Education : Bachelor’s degree in Business, Marketing, Technology, or related field (MBA preferred).
-
Experience : 12 to 15+ years in eCommerce, Site Merchandising or digital operations, or customer experience leadership.
-
Leadership : Proven ability to lead cross-functional teams, prioritize, and drive strategic initiatives collaboratively.
-
Digital Expertise : Deep knowledge of site/app management, search, personalization, site merchandising and content, automation, and omnichannel retail.
-
Analytical Skills : Strong proficiency in data analysis, web analytics, and performance optimization.
-
Innovation : Familiarity with emerging technologies and a track record of applying innovation to improve customer experience.
-
Communication : Excellent strategic planning and stakeholder communication skills.
-
Talent building : ability to attract, build and grow a team of digital talents, that will continue to lead Omnichannel retailing in the organization.
Compétences minimales...
Indiquez ci-dessous les compétences minimales requises pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences minimales.
Age – 16 or older
Compétences recherchées...
Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences recherchées.
Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.
Emplacement Principal...
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.
Vice President, Site Operations & Digital Experience
About the role
Résumé des fonctions...
This role is responsible for delivering engaging digital customer experiences, providing strategic and day-to-day leadership for site strategy, merchandising, deployment, optimization, and analytics.
Ce que vous ferez...
Vice President, Digital Experience – Walmart Canada
The Vice President, Digital Experience is a key member of the eCommerce leadership team, responsible for shaping and delivering best-in-class digital customer experiences across Walmart.ca and the Walmart Canada app. This leader will ensure that every digital touchpoint reflects the Walmart brand promise, drives customer engagement, and seamlessly integrates with the broader omnichannel experience.
This role requires a visionary leader with strong strategic acumen and operational excellence, capable of driving cross-functional collaboration across eCommerce, merchandising, marketing, technology, and global teams.
Key Responsibilities:
-
Customer Experience Strategy & Execution
Lead the development of a frictionless, engaging, and future-ready digital experience. Identify and resolve pain points, enhance personalization, and ensure consistency across digital and physical channels. Build processes and capabilities that align online and in-store journeys. -
Site & App Experience Management
Oversee strategy, planning, merchandising, deployment, optimization, and analytics for Walmart.ca and the app. Partner with merchandising and marketplace teams to deliver seasonally relevant, category and cross-category experiences that reflect customer needs and business priorities. -
Data-Driven Search, Personalization & Automation
Leverage customer insights and analytics to tailor experiences by category and segment. Drive automation and personalization to reduce cost-to-sell and scale operations efficiently, while maintaining relevance and impact. -
Technology & Innovation Leadership
Champion the use of cutting-edge tools and platforms to continuously improve the digital experience. Stay ahead of industry trends and apply learnings from global teams and other markets to enhance performance and innovation. -
Optimization & Performance Culture
Foster a test-and-learn culture that uses data to drive hypotheses, experimentation, and continuous improvement. Own the web analytics platform and ensure insights are translated into actionable strategies. -
Strategic Planning & Communication
Lead strategic planning for digital experience initiatives. Communicate priorities, progress, and impact across the organization. Build and scale a high-performing team and culture focused on delivering exceptional customer outcomes.
Qualifications:
Education : Bachelor’s degree in Business, Marketing, Technology, or related field (MBA preferred).
-
Experience : 12 to 15+ years in eCommerce, Site Merchandising or digital operations, or customer experience leadership.
-
Leadership : Proven ability to lead cross-functional teams, prioritize, and drive strategic initiatives collaboratively.
-
Digital Expertise : Deep knowledge of site/app management, search, personalization, site merchandising and content, automation, and omnichannel retail.
-
Analytical Skills : Strong proficiency in data analysis, web analytics, and performance optimization.
-
Innovation : Familiarity with emerging technologies and a track record of applying innovation to improve customer experience.
-
Communication : Excellent strategic planning and stakeholder communication skills.
-
Talent building : ability to attract, build and grow a team of digital talents, that will continue to lead Omnichannel retailing in the organization.
Compétences minimales...
Indiquez ci-dessous les compétences minimales requises pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences minimales.
Age – 16 or older
Compétences recherchées...
Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences recherchées.
Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.
Emplacement Principal...
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.