Commercial HVAC/R Technical Support Specialist
Top Benefits
About the role
Commercial HVAC/R Technical Support Specialist
📍 Atlantic Canada | Full-Time, Permanent | Commercial HVAC/R
About The Role
Are you an experienced commercial HVAC/R technician who thrives on solving complex problems in commercial and light industrial systems? Kerr Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada.
In this role, you’ll draw on your hands-on experience with commercial systems — from rooftop units and VRF systems to chillers, make-up air units, and commercial refrigeration. You’ll provide expert technical support, conduct training, and help our customers get the most out of Kerr’s applied product lines.
Key Responsibilities
Provide commercial post-sales technical support via phone, email, and onsite visits Troubleshoot a wide range of equipment and controls Lead technical training sessions for customers and internal staff, tailored to commercial and light industrial audiences Offer mixed on-site and remote startup assistance Work efficiently both as part of the Kerr Applied team, with input on pre-sales design and commissioning considerations, while assisting the broader Kerr Tech Support team in managing a high volume of inbound calls, with a focus on commercial requests Conduct onsite assessments and equipment evaluations across your territory as needed Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr’s policies Maintain clear, professional communication with customers and manufacturer partners Prepare detailed reports on technical issues, root causes, and recommended solutions Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training
What You Bring
Experience & Credentials
Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience Demonstrated experience in commercial/light industrial HVAC/R service and installation Solid understanding of commercial systems in air- and water-side heating, cooling, ventilation, controls, pumps, and refrigeration Valid driver’s license and clean driving record Additional accreditation in engineering or trades fields would be considered an asset, as would experience in estimating, accounting, project management, or customer service
Skills & Attributes
Physically able to work on ladders, rooftops, and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation Excellent verbal and written communication skills; confident presenting to large groups Skilled at conflict resolution and de-escalating difficult customer situations Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office (Outlook, Word, Excel) Professional demeanour with the ability to stay calm under pressure Bilingual (French/English) considered a strong asset Willingness to be flexible and to balance competing priorities in a high-pressure environment Appreciation for teamwork
What We Offer
Competitive compensation package based on your experience and qualifications
Comprehensive health, dental, and vision benefits Additional life insurance and disability coverage options Paid vacation time Company-matched Retirement Savings Plan (RPP) Confidential Employee & Family Assistance Program (EFAP) Employee Referral Program Access to ongoing manufacturer training — nationally and internationally
About Kerr Controls
Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.
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Not the right fit? Search for Commercial HVAC/R Technical Support Specialist jobs in Shelburne, Nova Scotia, Canada
About Kerr Controls & Kerr Smart Energy
Kerr is a leading wholesale distributor of heating, ventilation, air conditioning and refrigeration (HVACR) materials for residential and commercial markets. Kerr offers technology that enhances home comfort, saves energy and protects the environment. In business since 1949, Kerr’s business has grown over the years from a humble beginning with the founder (and current chairman David Kerr Wilson) selling and servicing out of a milk truck. Since the beginning Kerr has changed its product offering to reflect the best HVACR options on the market for our customers and to stay ahead of industry trends. Kerr offers a wide range of home comfort solutions including complete central heating systems (boilers and furnaces) and all parts, geothermal systems, solar systems, refrigeration, air quality, etc. We also offer training, advice and expertise on the products we carry. Essentially, Kerr is a contractor’s one stop shop for all HVACR jobs – both residential and commercial.
Kerr operates 12 locations in Atlantic Canada under the Kerr Controls Limited and RL Fulton Equipment brands with branches in Truro, Halifax, Dartmouth, Sydney, Charlottetown, St. John's, Corner Brook, Fredericton and Moncton. Kerr operates 3 locations in Ontario under the Kerr Smart Energy Limited brand with 3 branches in London, Sudbury and Owen Sound.
Similar Jobs
Commercial HVAC/R Technical Support Specialist
Top Benefits
About the role
Commercial HVAC/R Technical Support Specialist
📍 Atlantic Canada | Full-Time, Permanent | Commercial HVAC/R
About The Role
Are you an experienced commercial HVAC/R technician who thrives on solving complex problems in commercial and light industrial systems? Kerr Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada.
In this role, you’ll draw on your hands-on experience with commercial systems — from rooftop units and VRF systems to chillers, make-up air units, and commercial refrigeration. You’ll provide expert technical support, conduct training, and help our customers get the most out of Kerr’s applied product lines.
Key Responsibilities
Provide commercial post-sales technical support via phone, email, and onsite visits Troubleshoot a wide range of equipment and controls Lead technical training sessions for customers and internal staff, tailored to commercial and light industrial audiences Offer mixed on-site and remote startup assistance Work efficiently both as part of the Kerr Applied team, with input on pre-sales design and commissioning considerations, while assisting the broader Kerr Tech Support team in managing a high volume of inbound calls, with a focus on commercial requests Conduct onsite assessments and equipment evaluations across your territory as needed Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr’s policies Maintain clear, professional communication with customers and manufacturer partners Prepare detailed reports on technical issues, root causes, and recommended solutions Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training
What You Bring
Experience & Credentials
Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience Demonstrated experience in commercial/light industrial HVAC/R service and installation Solid understanding of commercial systems in air- and water-side heating, cooling, ventilation, controls, pumps, and refrigeration Valid driver’s license and clean driving record Additional accreditation in engineering or trades fields would be considered an asset, as would experience in estimating, accounting, project management, or customer service
Skills & Attributes
Physically able to work on ladders, rooftops, and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation Excellent verbal and written communication skills; confident presenting to large groups Skilled at conflict resolution and de-escalating difficult customer situations Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office (Outlook, Word, Excel) Professional demeanour with the ability to stay calm under pressure Bilingual (French/English) considered a strong asset Willingness to be flexible and to balance competing priorities in a high-pressure environment Appreciation for teamwork
What We Offer
Competitive compensation package based on your experience and qualifications
Comprehensive health, dental, and vision benefits Additional life insurance and disability coverage options Paid vacation time Company-matched Retirement Savings Plan (RPP) Confidential Employee & Family Assistance Program (EFAP) Employee Referral Program Access to ongoing manufacturer training — nationally and internationally
About Kerr Controls
Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.
This field is for validation purposes and should be left unchanged.
First name*
Last name* Email* Phone* Upload resume*
Drop files here or
Accepted file types: pdf, doc, docx, rtf, Max. file size: 16 MB, Max. files: 2.
Message
Not the right fit? Search for Commercial HVAC/R Technical Support Specialist jobs in Shelburne, Nova Scotia, Canada
About Kerr Controls & Kerr Smart Energy
Kerr is a leading wholesale distributor of heating, ventilation, air conditioning and refrigeration (HVACR) materials for residential and commercial markets. Kerr offers technology that enhances home comfort, saves energy and protects the environment. In business since 1949, Kerr’s business has grown over the years from a humble beginning with the founder (and current chairman David Kerr Wilson) selling and servicing out of a milk truck. Since the beginning Kerr has changed its product offering to reflect the best HVACR options on the market for our customers and to stay ahead of industry trends. Kerr offers a wide range of home comfort solutions including complete central heating systems (boilers and furnaces) and all parts, geothermal systems, solar systems, refrigeration, air quality, etc. We also offer training, advice and expertise on the products we carry. Essentially, Kerr is a contractor’s one stop shop for all HVACR jobs – both residential and commercial.
Kerr operates 12 locations in Atlantic Canada under the Kerr Controls Limited and RL Fulton Equipment brands with branches in Truro, Halifax, Dartmouth, Sydney, Charlottetown, St. John's, Corner Brook, Fredericton and Moncton. Kerr operates 3 locations in Ontario under the Kerr Smart Energy Limited brand with 3 branches in London, Sudbury and Owen Sound.