Under the direction of the Chief of Enforcement and Investigations, this position provides a full range of administrative support to the Enforcement Services Unit and the Development and Inspections Division related to the administration of the City of Winnipeg Charter Act, various City of Winnipeg By-laws, the Municipal By-law Enforcement Act and the Provincial Offences Act.

Duties will vary and will include data entry, maintenance of tracking and bring forward systems, document creation from templates, preparing documentation for internal and external distribution, the preparation of reports, recording of meeting minutes, point of contact for the general public via telephone and/or email, providing information within scope and/or forwarding to appropriate person, point of contact for partner agencies, including triage of 311 complaints, responding to inquiries from Council and to support general office administration that includes providing relief and back up to clerical positions within the Division as required.

This position will perform office and technical procedures including basic interpretation of up to 15 Winnipeg By-laws, with the primary By-laws being:

• Winnipeg Building By-law 4555/87
• Winnipeg Electrical By-law 72/2022
• Winnipeg Zoning By-law 200/2006
• Winnipeg Residential Buildings Fire Safety By-law 4304/86
• Winnipeg Taking Title to Vacant and Derelict Buildings By-law 89/2010.

As the Enforcement Services Clerk, you will:

• Provide administrative support duties.
• Prepare correspondence and reports related to enforcement matters.
• Input data, organize and maintain system applications.
• Respond to internal/external customer enquiries and ensure notification to appropriate staff.

Your qualifications include:

• Two (2) years’ experience providing administrative support in an office setting.

• Data entry experience with the ability to accurately type 40 wpm.

• Experience with Microsoft Office applications including Word, Excel and Outlook.

• Experience working with system applications such as Calytera AMANDA, PeopleSoft, T2 Flex, Verint, Teranet and or Mapping software is an asset.

• Ability to provide excellent customer service to internal and external stakeholders in a fast-paced and busy work environment.

• Ability to work independently with minimal supervision.

• Demonstrated ability to establish and maintain effective working relationships with fellow employees, and to deal effectively and courteously with the general public in person, in writing via email and over the telephone.

• Organizational skills with the ability to set priorities, and to work effectively under stress-related conditions.

• Verbal communication skills with the ability to effectively communicate information to others, including colleagues and members of the public, and elected officials.

• Written communication skills with the ability to prepare concise and accurate correspondence to internal and external customers.

• Working knowledge of the Civic Service and its inter-departmental relationships is an asset.

• Knowledge of legal terminology, various City of Winnipeg Bylaws and provincial court procedures is an asset.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.