The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones: team spirit, discipline, work ethic and mentality.

The Account Executive, Membership Sales is responsible for providing superior customer service and managing assigned accounts with the Whitecaps season ticket members.

Role Responsibilities:

• Directly contribute to increasing revenue through lead generation and qualifying prospects, meeting or exceeding all revenue targets as assigned

• Help grow our supporter base by generating contacts through both inside and outside sales networking opportunities, conducting presentations as needed

• Respond to inbound calls and meet/exceed conversion targets as well as guest service expectations

• Build and maintain digital records of all clients and prospects via ticketing software

• Develop and maintain internal and external relationships through exceptional guest service

• Communicate and carry out service policies and procedures to Season Ticket Holders

• Support all learning and development opportunities within the team

• Assist with additional game day duties, special events and promotions as required

Qualifications/Experience:
In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of account management knowledge with degrees of demonstrated experience as follows:

• Must be legally entitled to work in Canada

• Minimum 1-3 years’ proven sales or service experience in a fast-paced environment

• Strong communication and presentation skills, both written and verbal

• Strong understanding of effective sales processes, from first engagement to close of sale

• Self-motivated, hard-working, with a positive energy and a high degree of professionalism

• Adaptability, receptive new ideas and processes with the ability to learn quickly

• Strong time-management, attention to detail and organizational skills (multi-tasking a must!)

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

"Within these walls, you are welcomed, accepted, and respected.

Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps!"