About the role
As the first point of contact, you will play a vital role in creating a positive and lasting impression for our guests. Your focus will be on delivering an exceptional customer experience, ensuring our guests feel valued and enjoy the high-quality, affordable dining options SIGA has to offer. This role is perfect for an individual who is passionate about customer service and creating memorable experiences.
-
Greet and welcome guests with a friendly and professional demeanor, creating a warm and inviting atmosphere.
-
Manage guest reservations and bookings efficiently, ensuring a smooth and organized process.
-
Assist guests with their dining preferences and special requests, offering personalized recommendations.
-
Ensure a clean and well-maintained dining area, maintaining high standards of hygiene and presentation.
-
Handle guest inquiries and provide accurate information about our menu, promotions, and special events.
-
Collaborate with the kitchen and service staff to ensure a seamless dining experience, addressing any guest concerns promptly.
-
Uphold SIGA's brand values and maintain a positive and inclusive work environment.
-
Attend regular training sessions to enhance your customer service skills and product knowledge.
-
Adhere to all health and safety regulations, ensuring a safe environment for guests and colleagues.
-
Actively contribute to a positive team dynamic, fostering a culture of collaboration and excellence.
-
High school diploma or equivalent is preferred.
-
Previous experience in a customer-facing role, preferably in the hospitality or food service industry.
-
Excellent communication skills, both verbal and written, with the ability to engage and connect with guests.
-
A customer-centric mindset, with a passion for delivering exceptional service and creating memorable experiences.
-
Strong organizational skills and the ability to multi-task in a fast-paced environment.
-
A positive and friendly attitude, with a genuine desire to assist and interact with guests.
-
Basic computer literacy and familiarity with reservation systems is an asset.
-
Ability to work flexible hours, including weekends and holidays, to meet business needs.
-
A commitment to continuous learning and professional development.
-
A valid food handler's certificate or willingness to obtain one.
Not the right fit? Search for Host - 1FT jobs in Whitecap, SK
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.
As a responsible corporate citizen, SIGA has made a commitment to our customers, employees, stakeholders, and suppliers to advocate the responsible use of our gaming products and minimize the potential for harm. SIGA is the operator of seven First Nation owned casinos located across Saskatchewan.
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About the role
As the first point of contact, you will play a vital role in creating a positive and lasting impression for our guests. Your focus will be on delivering an exceptional customer experience, ensuring our guests feel valued and enjoy the high-quality, affordable dining options SIGA has to offer. This role is perfect for an individual who is passionate about customer service and creating memorable experiences.
-
Greet and welcome guests with a friendly and professional demeanor, creating a warm and inviting atmosphere.
-
Manage guest reservations and bookings efficiently, ensuring a smooth and organized process.
-
Assist guests with their dining preferences and special requests, offering personalized recommendations.
-
Ensure a clean and well-maintained dining area, maintaining high standards of hygiene and presentation.
-
Handle guest inquiries and provide accurate information about our menu, promotions, and special events.
-
Collaborate with the kitchen and service staff to ensure a seamless dining experience, addressing any guest concerns promptly.
-
Uphold SIGA's brand values and maintain a positive and inclusive work environment.
-
Attend regular training sessions to enhance your customer service skills and product knowledge.
-
Adhere to all health and safety regulations, ensuring a safe environment for guests and colleagues.
-
Actively contribute to a positive team dynamic, fostering a culture of collaboration and excellence.
-
High school diploma or equivalent is preferred.
-
Previous experience in a customer-facing role, preferably in the hospitality or food service industry.
-
Excellent communication skills, both verbal and written, with the ability to engage and connect with guests.
-
A customer-centric mindset, with a passion for delivering exceptional service and creating memorable experiences.
-
Strong organizational skills and the ability to multi-task in a fast-paced environment.
-
A positive and friendly attitude, with a genuine desire to assist and interact with guests.
-
Basic computer literacy and familiarity with reservation systems is an asset.
-
Ability to work flexible hours, including weekends and holidays, to meet business needs.
-
A commitment to continuous learning and professional development.
-
A valid food handler's certificate or willingness to obtain one.
Not the right fit? Search for Host - 1FT jobs in Whitecap, SK
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.
As a responsible corporate citizen, SIGA has made a commitment to our customers, employees, stakeholders, and suppliers to advocate the responsible use of our gaming products and minimize the potential for harm. SIGA is the operator of seven First Nation owned casinos located across Saskatchewan.