LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Ontario & Alberta). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for a Virtual Medical Office Administrator - Call Center who can work for us on a temporary full-time basis (1 year) via remote.

Responsibilities

• Promotes comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team.

• Answers incoming calls to answer patient and other customer inquiries.

• Works in single or multiple skill sets or queues over different channels of customer contact.

• Schedules and coordinates patient appointments across all service lines and providers.

• Answers patient inquiries relating to their care and communicates with our sites accordingly via our Electronic Medical Records (EMR).

• Performs follow up client calls where necessary.

• Responds to voicemails and customer emails.

• Recognizes, documents, and alerts the management team of trends in customer calls.

• Manages all patient appointments and provider’s schedules appropriately.

• Attends required departmental and companywide meetings.

• Assists with various administrative duties, as assigned.

• This position is remote working in a home office environment, with occasional onsite work based on clinic needs.

Requirements

• Previous experience working remotely.

• Previous experience as a Personal Support Worker, Medical Laboratory or Pharmacy Technician.

• Previous experience as a Medical Assistant (MA) or Nurse.

• Experience working in a medical office environment.

• Proficient in medication review.

• Proficient knowledge of Electronic Medical Records.

• Sound knowledge of medical terminology.

• Proficient computer and typing skills.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.

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