Job title: Customer Solutions Consultant

Department: Network Solutions

Reporting to: Jason Jubinville

Location: United States or Canada (Remote)

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston Victoria, British Columbia, and Warsaw, and employees around the world, we are a truly global organization. We are an equal-opportunity employer dedicated to building an inclusive and diverse workforce.

How you will make an impact..

We are looking for a committed individual to join our Network Solutions Customer Success Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you!

As a Customer Solutions Consultant, your role is responsible for delivering the highest possible service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing various creative solutions. Clients will look to you for technical guidance and advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.

This position is an integral part of the team and will directly impact the business by providing customer product feedback and improvements to the engineering team. This position reports to the RVP, Customer Solutions.

What you will be doing...

• Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients

• Work with existing clients to expand relationships and secure renewal

• Lead all technical aspects of key customer relationships throughout their engagement with Opensignal, in both a pre-sales and post-sales capacity

• Advocate for customers for internal Opensignal initiatives

• Deliver omnichannel consultative engagements with Opensignal customers and partners

• Utilize Opensignal's products and tools to investigate data, products, and other issues

• Partner with your product organization to document known solutions to the internal and external knowledge base

• Submit well-documented bugs and feature requests arising from customer escalated issues

• Partner with product and engineering teams in prioritizing and resolving customer requests

Desired Knowledge, Skills & Abilities

Demonstrated aptitude to learn in a fast-paced environment

• Strong work ethic and problem-solving skills

• Exceptional sense of organization and attention to detail

• Can work independently or in a team

• Strong writing and communication skills, particularly storytelling

• Ability to plan work to meet deadlines and unexpected situations and/or requests

• Build and maintain solid business relationships with clients

Experience

• Proficient in English, verbal and written

• Post-secondary education in a relevant field

• Experience in engineering or technical sales, solution consultant, or solution architect role or similar function

• Experience working in a fast-paced, entrepreneurial environment

• Experience manipulating and visualizing data, writing and troubleshooting SQL queries

Nice to have

• Experience working with big data

• Experience with BigQuery or another data warehouse

Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but also include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages; including a long-term equity program.
• Comprehensive group benefits package.
• Company sponsored retirement savings plan.
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Summer Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering.
• Regular virtual and in-person events and socials.

NOTE: Opensignal only reviews job applications submitted through our official website: https://www.opensignal.com/about/opensignal-careers

If you have received an offer or communication that seems suspicious or did not go through our website, do not share any personal or financial information.

If you are unsure about the legitimacy of a job offer or recruitment message you received, please contact us directly at: careers@opensignal.com.