Status: Full time, indefinite Location: Ottawa, Ontario, or Toronto, Ontario (hybrid) Closing date: October 1, 2025 Salary range: $68,340 to $85,680 per year Canada’s Drug Agency is a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.

We are proud to be a 2025 National Capital Region Top Employer. Canada's Drug Agency was named 1 of the National Capital Region's Top Employers for the second year in a row. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Most of our employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. Added consideration is given to qualified candidates who live near our offices and can participate in a hybrid arrangement. Those applying must be located in Ontario, except in rare circumstances where the employment position is remote.

Primary Focus The Innovation Initiatives team is mandated to stay abreast of new and emerging innovations and shifting priorities in the health care system. The Decision Support Analyst provides necessary decision support intelligence with a critical lens to new and emerging innovations in process optimization. The Decision Support Analyst will adapt to evolving technological advances and translate complex details into accessible information (e.g., integration of process optimization, automation, and artificial intelligence into business processes).

What do the daily responsibilities look like? On any given day, the Decision Support Analyst will:

• support the enhancement and optimization of internal operational processes through collaboration with business leads and applying a LEAN approach for tracking, monitoring, and reporting
• provide decision support to senior leaders by translating detailed information into meaningful and accessible products
• communicate with the IT team to ensure all processes and procedures are being followed when developing innovative tools
• document all information related to the development of tools to ensure accuracy and continuity
• create thoughtful presentations and materials to communicate the organization’s work to internal and external audiences
• create ideas for new innovations for the organization to consider and implement internally
• consolidate data and information to support decision-making, including points of alignment and opportunity, key potential contacts, rationale, and communications.

Is this the right role for you? The Decision Support Analyst will likely have:

• completed postsecondary education in business administration, health management, computer science, or other related discipline, coupled with at least 3 years of experience developing Power BI dashboards based on business needs (an equivalent combination of education and experience may be considered)
• experience with process optimization and automation
• exceptional communication and relationship management skills
• the ability to translate complex information into concise and accessible insights for leadership
• experience developing and presenting new ideas for consideration
• the ability to review and synthesize data, make objective decisions, and prioritize work requests
• proven ability to connect key internal and external parties to move projects and initiatives forward
• a proactive approach and resourcefulness in finding solutions and adapting to changing priorities
• an aptitude to work in ambiguity.

What will set you apart? The following are considered asset qualifications:

• experience automating decision-making processes in Microsoft applications (e.g., Workflows, Power Automate)
• fluency in French.

What’s in it for you? At Canada’s Drug Agency, you will find:

• a team-focused, supportive, and inclusive work environment
• a competitive compensation package, including participation in the Healthcare of Ontario Pension Plan (HOOPP) — 1 of Canada’s largest and most successful defined benefit pension plans
• a comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; a health spending account; and an employee assistance program
• paid time off (including a minimum of 4 weeks of vacation leave as well as sick leave and life leave, a December holiday closure, and other leave options)
• opportunities to work with and learn from highly specialized professionals
• personal growth through professional development opportunities, corporate training, and support for continuing education
• a friendly culture that supports community engagement
• the opportunity to make a difference for people living in Canada and effect positive change.

To apply for this position, visit the Careers section of our website. Your résumé must clearly identify how your skills and experience relate to the requirements of this role. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted. Please visit our website regularly for new opportunities.

At Canada’s Drug Agency, we actively celebrate, support, and flourish through our differences. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for building the future of health care. We demonstrate a commitment to inclusion, diversity, equity, and accessibility (IDEA) through continuous training, modelling inclusive behaviours, and proactively managing biases. We highly encourage all qualified applicants to apply, including people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are Black or racialized, Indigenous people, women, and people from the 2SLGBTQ+ community. We also provide accommodations during all phases of the recruitment process. If you require any accommodations during the recruitment process, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.

Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and educational verifications.

Candidates must be legally eligible to work in Canada. We regret that we are unable to sponsor employment visas at this time.