We’re elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility put us in a lane of our own.

As a Driver Services Administrator you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators. In our fast-paced environment, you will provide Bison’s Drivers and affiliated Owner-Operators with the highest standard of support. Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Administrator is a dynamic and rewarding opportunity to join our team.

Specific Responsibilities include:

• Presenting weekly to Drivers in orientation class on topics such as Benefits and HR related policies.
• Acting as the first point of contact for our Drivers and Owner-Operators providing an optimal level of service through each interaction.
• Maintaining accurate and current driver files by uploading cards, tests, certifications, driver documents, etc. in Driver’s personnel record.
• Creating Pay Scales, Conditions of Employment, Owner-Operator Contracts, and unpaid leave letters.
• Providing documents, assistance and administrative support to drivers IE. passport applications, Driver’s Licenses, work permits.
• Issuing property to Drivers and ensuring all relevant personnel information is current and up to date.
• Using professional, courteous telephone and personal communication, the Driver Services Representative is responsible for providing exceptional customer service handling high volume of emails and calls.
• Will manage the mailbox and mail out procedures and that of the terminals and ensure that each Driver, Owner Operator (and their drivers) have a mailbox or alternative method of receiving communication where mailboxes are not available.
• Engage in other projects and responsibilities as necessary and as assigned.

Who we’re looking for:

• A motivated individual, with a positive attitude who takes pride in their team’s performance.
• Strong sense of urgency and drive for exceptional results.
• Demonstrated experience and success in fast paced administrative environment.
• Passion for providing excellent customer/driver service.
• Proven organizational, multitasking and time management skills to effectively manage multiple projects and tasks.
• Demonstrated experience working with legal documents requiring a strong attention to detail.
• Excellent interpersonal and communication skills.
• Demonstrated growth and progression in previous roles.
• A reputation for showing initiative and making effective decisions while being approachable.
• A great collaborator with staff – inside & outside your department.
• Proven ability in reframing challenges into opportunities for improvement.

Required Skills and Experience:

• 3-4 years of administrative experience in a fast-paced office environment.
• 2 years of experience in a service-related industry.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Strong multitasking and organizational skills.
• Strong attention to detail.
• Strong problem-solving abilities.
• Works well in an extremely fast-paced environment.
• Excellent PC skills - Windows, MS Office Suite, Internet.
• Diploma in Business Administration or related areas of studies would be an asset.
• Knowledge of the Transportation Industry is considered an asset.
• Experience using Workday would be an asset.

This job is classified under NOC Code: 14102.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.