Position: Supervisor, Community Services
Reports to: Manager, Community Services

Start Date: Immediate

About The Stop

From our origins as one of Canada’s first food banks in the 1980’s, The Stop has blossomed into a thriving community hub where neighbours participate in a broad range of programs that provide healthy food, foster social connections, build food skills, and promote civic engagement. We believe that nutritious, sustainable, and culturally appropriate food is a human right for all.

At The Stop, we hire people who are passionate, dedicated and love what they do. We have a mindset of community support and a culture of collaboration, passion and dedication. Our goal is to deliver, both to our community and to our employees. We are excited to foster an environment that allows people to meet challenges and provides the opportunity to make an impact on the community within which we operate.

Role Overview

Reporting to the Community Services Manager, the Community Services Supervisor is an integral part of The Stop's leadership team responsible for the supervision of our drop-in and Food Bank
teams.. We are looking for an experienced supervisor who shares our commitment to community, food security, and social justice.

Key Duties and Responsibilities

General Duties

• Work with our Joint Health and Safety Committee (JHSC) to maintain and monitor adherence of Health and Safety protocols, Remote Work Policies, and any other applicable policies

• Monitor compliance and continue to develop and update all operating procedures in our programing and operating spaces (e.g., 1884 Davenport and Wychwood Open Doors);

• Support the hiring , training, coaching, and supervision of new staff, including seasonal student workers and relief staff,

• Lead, motivate, and support program staff in the development and delivery of programs;

• Be proficient in managing corrective actions and resolving conflicts in accordance with agency policies and the collective agreement

• Work closely with Director of Programs and Evaluation to support yearly impact evaluation;

• Contribute to the development and monitoring of yearly budgets.

Core Responsibilities

• Supervise and evaluate food bank and drop-in staff

• Work with drop-in staff at 1884/WOD and Food Bank staff to ensure that all services reflect the agency’s mission

• Promote partnerships with local agencies and community groups that support services under supervision

• Conduct regular site visits to provide leadership presence, coaching, and quality assurance

• Build a collaborative, respectful, and inclusive work culture rooted in trauma-informed care and equity

• Contribute to and implement policies and procedures that ensure a safe and welcoming environment

• Provide regular program updates to the Community Services Manager

• Participate in hiring and orientation of community services staff

• Ensure that food bank and drop-in staff work times (hours, lieu time, vacation, sick days) are monitored and documented

• Facilitate resolution of problems, issues and concerns between staff team members

• Work with staff to ensure community members behave in safe, respectful ways, intervening when necessary to enforce Stop policies

• Work with the Volunteer Program and community service volunteers to ensure adequate and efficient operational capacity; ensure volunteers are onboarded, trained, supported, properly scheduled, and recognized

Administration

• Develop positive relationships with funders and project partners at both locations

• Co-ordinate the development of program budgets and monitor program spending

• Work with administrative staff to ensure community services run smoothly at 1884 Davenport Rd and 729 St Clair Av W

• Steward constructive relationships and maintain open lines of communication with community partners, supporters, and external stakeholders (including Toronto Public Health, Daily Bread, Foodshare, Creating Health Plus/ North York Harvest, Second Harvest, New Farm, 100km etc.)

• Support completion of mid-year and year-end reports to support fundraising activities

• Contribute to the writing and submission of documentation and reports as needed

• Represent The Stop constructively when engaging with the public, other organizations and media

• Contribute to writing program reports and funding proposals

• Participate in broader planning and team building activities at the agency

Qualifications and Skills

• A bachelor's degree in food services, nutrition or a related field and/or relevant experience in community services or a related field is valuable. This could include work in community events, or kitchen management

• Experience in tracking budget, inventory, handling transactions, and maintaining financial records

• Ability to supervise and lead a team of front line staff, volunteers, and students

• Ability to establish and maintain relationships with stakeholders , community organizations, and government entities, etc. through effective communication

• Ability to manage multiple projects and deadlines.

• Self-directed but able to work collectively as a team player

• Familiarity with local regulations, permits, health and safety standards, and other legal requirements for operating safe dining spaces and food distribution spaces

• Experience supervising staff within a Unionized environment is an asset

• Strong written and verbal skills

• Passionate and knowledgeable of issues related to poverty, social justice, food justice, community development and food security

• Certification in non-violent crisis intervention or CPI and First Aid

• Ability to lift 50 lbs

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. If you are doubting that you have all of the skills and qualifications outlined within this posting, we encourage you to apply anyway. You may have skills or experience that are relevant that we didn’t previously consider.

Interested candidates should submit a cover letter and résumé using the Bamboo submission tab. The position will remain open until filled. Applications will be reviewed as they are received and selected individuals will be invited first to participate in a video or telephone interview and then, if successful, in one or two in-person interviews. We may seek further assessment of your skills through your completed response to a relevant case study. In our commitment to being an equal opportunity employer, we are happy to provide reasonable accommodations for the role and within the interview process. If you require any accommodations during this process, please don’t hesitate to reach out.