Client Experience Ambassador
Top Benefits
About the role
Looking for a role that actually means something ? This isn’t your typical front desk job.
At NeuroPeak, you’ll be the heartbeat of the client experience - the first smile, the steady support, the organizational powerhouse that helps our clinic run at a high-performance level. If you’re passionate about people, excellence, and being part of something truly impactful… keep reading.
Why This Role Is Different
You’re not “just” admin.
You’re the person who sets the tone for every client interaction and keeps the clinic operating smoothly.
You’ll support operations, contribute to meaningful internal projects, and play a core role in how we elevate lives through brain health.
It’s the perfect position for someone who thrives in dynamic environments, loves helping others, and wants to grow with a team that’s shaping the future of neurorehab.
About NeuroPeak
We’re a multidisciplinary powerhouse dedicated to Boldly Elevating People through cutting-edge neuroscience, technology, and human performance.
Part of HealthTech Connex , our team works with MSK, neurological, concussion, trauma, chronic pain, return-to-work, and complex brain health cases.
We live our values every day: Be G.R.E.A.T — Growth Mindset, Respect, Elevate Others, Authenticity, True Grit.
Our space? A stunning, modern clinic in Surrey’s Health & Technology District — steps from Surrey Memorial Hospital, surrounded by research, innovation, and tech that’s pushing healthcare forward.
Your Impact in This Role
- Deliver an exceptional, compassionate experience for every client — in person, by phone, or online
- Support clinic operations and take lead on internal projects that matter
- Coordinate clinician schedules and appointments with precision
- Manage third-party billing (ICBC, WSBC, etc.) and support A/R workflows
- Process payments and ensure smooth, accurate financial transactions
- Keep the clinic organized, compliant, welcoming, and running at its best
- You will be the anchor that keeps the clinic flowing, from the small details to the big moments that matter.
What You Bring
- 2+ years in healthcare, customer service, or hospitality
- Strong communication and emotional intelligence
- Organized, detail-focused, and proactive
- A calm, professional presence, even on busy days
- Bonus points for:
- Experience with Jane
- Familiarity with ICBC/WSBC or neuro populations
- Understanding of billing or accounts receivable
- A natural drive to improve systems and elevate experiences
Why You’ll Love Working With Us
We’re not just a clinic, we’re a mission-driven movement to positively impact 1 billion brains .
Here’s what you can expect:
Compensation: $22–$26.50/hr (based on experience)
Benefits: Extended health & dental, LTD + life insurance
Perks: Free on-site parking, Access to cutting-edge neuro technology, Collaboration with the Centre for Neurology Studies, Supportive, fun, values-driven team, 100+ 5-star Google reviews from clients you’ll help support
It’s the kind of role where your work has impact, daily.
If You’re Thinking…
“I love creating exceptional experiences, staying organized, helping people, and being part of a team that’s doing something meaningful…” This is for you.
About NeuroPeak Physiotherapy & Performance Centre
A DEDICATED AND CARING TEAM THAT PUTS PATIENT CARE FIRST
At NeuroPeak Physiotherapy & Performance, (formerly Surrey Neuroplasticity Clinic), we are a bunch of nerds with a passion for optimizing brain health. As early adopters of cutting-edge neuro technologies, we love pushing the boundaries of what’s possible. This is the clinic people come to when they’ve tried everything else. We give our clients the time they need to be properly assessed and treated with evidence-based services. And when the evidence is lacking, we have our own in-house clinical research team to dig deep into the science. This is more than just a job for us; we wake up in the morning ready to work hard and challenge each other, because we’ve seen the positive impact that quality care can have on our client’s lives.
OUR MISSION To positively impact 1 billion brains around the world through a patient-first approach to help people optimize recovery and achieve their goals
OUR VISION NeuroPeak Physiotherapy & Performance Centre will be leaders in delivering innovative treatments grounded in science in an environment that promotes growth and continuous learning to always deliver best practices.
OUR CORE VALUES Be GREAT: Growth mindset. Respect. Elevate others. Authentic. True grit.
Client Experience Ambassador
Top Benefits
About the role
Looking for a role that actually means something ? This isn’t your typical front desk job.
At NeuroPeak, you’ll be the heartbeat of the client experience - the first smile, the steady support, the organizational powerhouse that helps our clinic run at a high-performance level. If you’re passionate about people, excellence, and being part of something truly impactful… keep reading.
Why This Role Is Different
You’re not “just” admin.
You’re the person who sets the tone for every client interaction and keeps the clinic operating smoothly.
You’ll support operations, contribute to meaningful internal projects, and play a core role in how we elevate lives through brain health.
It’s the perfect position for someone who thrives in dynamic environments, loves helping others, and wants to grow with a team that’s shaping the future of neurorehab.
About NeuroPeak
We’re a multidisciplinary powerhouse dedicated to Boldly Elevating People through cutting-edge neuroscience, technology, and human performance.
Part of HealthTech Connex , our team works with MSK, neurological, concussion, trauma, chronic pain, return-to-work, and complex brain health cases.
We live our values every day: Be G.R.E.A.T — Growth Mindset, Respect, Elevate Others, Authenticity, True Grit.
Our space? A stunning, modern clinic in Surrey’s Health & Technology District — steps from Surrey Memorial Hospital, surrounded by research, innovation, and tech that’s pushing healthcare forward.
Your Impact in This Role
- Deliver an exceptional, compassionate experience for every client — in person, by phone, or online
- Support clinic operations and take lead on internal projects that matter
- Coordinate clinician schedules and appointments with precision
- Manage third-party billing (ICBC, WSBC, etc.) and support A/R workflows
- Process payments and ensure smooth, accurate financial transactions
- Keep the clinic organized, compliant, welcoming, and running at its best
- You will be the anchor that keeps the clinic flowing, from the small details to the big moments that matter.
What You Bring
- 2+ years in healthcare, customer service, or hospitality
- Strong communication and emotional intelligence
- Organized, detail-focused, and proactive
- A calm, professional presence, even on busy days
- Bonus points for:
- Experience with Jane
- Familiarity with ICBC/WSBC or neuro populations
- Understanding of billing or accounts receivable
- A natural drive to improve systems and elevate experiences
Why You’ll Love Working With Us
We’re not just a clinic, we’re a mission-driven movement to positively impact 1 billion brains .
Here’s what you can expect:
Compensation: $22–$26.50/hr (based on experience)
Benefits: Extended health & dental, LTD + life insurance
Perks: Free on-site parking, Access to cutting-edge neuro technology, Collaboration with the Centre for Neurology Studies, Supportive, fun, values-driven team, 100+ 5-star Google reviews from clients you’ll help support
It’s the kind of role where your work has impact, daily.
If You’re Thinking…
“I love creating exceptional experiences, staying organized, helping people, and being part of a team that’s doing something meaningful…” This is for you.
About NeuroPeak Physiotherapy & Performance Centre
A DEDICATED AND CARING TEAM THAT PUTS PATIENT CARE FIRST
At NeuroPeak Physiotherapy & Performance, (formerly Surrey Neuroplasticity Clinic), we are a bunch of nerds with a passion for optimizing brain health. As early adopters of cutting-edge neuro technologies, we love pushing the boundaries of what’s possible. This is the clinic people come to when they’ve tried everything else. We give our clients the time they need to be properly assessed and treated with evidence-based services. And when the evidence is lacking, we have our own in-house clinical research team to dig deep into the science. This is more than just a job for us; we wake up in the morning ready to work hard and challenge each other, because we’ve seen the positive impact that quality care can have on our client’s lives.
OUR MISSION To positively impact 1 billion brains around the world through a patient-first approach to help people optimize recovery and achieve their goals
OUR VISION NeuroPeak Physiotherapy & Performance Centre will be leaders in delivering innovative treatments grounded in science in an environment that promotes growth and continuous learning to always deliver best practices.
OUR CORE VALUES Be GREAT: Growth mindset. Respect. Elevate others. Authentic. True grit.