About the role
Reports To
Food and Beverage Supervisor
Summary
The Host/Hostess is an essential member of the front-line team, contributing to customer service excellence. The Host/Hostess is responsible for greeting casino guest, responding knowledgeably to customer inquiries about the menu, services and features of the casino.
Core Competencies
-
Customer Service
-
Communication
-
Team Work
-
Interpersonal Awareness
Job Duties
- Interacting with the casino guests and responding knowledgeably to inquiries about the menu, prices and other services and features of the casino.
- Accurately placing customer orders and communicating clearly to the kitchen staff any special requirements.
- Maintaining a clean work area and performing general cleaning duties.
- Seating guests and making them feel welcome at all times.
- Meeting and exceeding our guest’s expectations on a regular and consistent basis.
Requirements
- At least 18 years of age.
- Able to maintain a security clearance.
- Available to work evenings and weekends.
- Must be customer service oriented.
- Friendly outgoing reliable individual
- Willingness to take on new challenges
- Work in a fast paced environment
Work Conditions
- Prolonged standing during the 8-hour shift.
- Reaches, bends, squatting and lifting
- Cleaning work area and areas after late night food is served
- Work with little to no supervision
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
About the role
Reports To
Food and Beverage Supervisor
Summary
The Host/Hostess is an essential member of the front-line team, contributing to customer service excellence. The Host/Hostess is responsible for greeting casino guest, responding knowledgeably to customer inquiries about the menu, services and features of the casino.
Core Competencies
-
Customer Service
-
Communication
-
Team Work
-
Interpersonal Awareness
Job Duties
- Interacting with the casino guests and responding knowledgeably to inquiries about the menu, prices and other services and features of the casino.
- Accurately placing customer orders and communicating clearly to the kitchen staff any special requirements.
- Maintaining a clean work area and performing general cleaning duties.
- Seating guests and making them feel welcome at all times.
- Meeting and exceeding our guest’s expectations on a regular and consistent basis.
Requirements
- At least 18 years of age.
- Able to maintain a security clearance.
- Available to work evenings and weekends.
- Must be customer service oriented.
- Friendly outgoing reliable individual
- Willingness to take on new challenges
- Work in a fast paced environment
Work Conditions
- Prolonged standing during the 8-hour shift.
- Reaches, bends, squatting and lifting
- Cleaning work area and areas after late night food is served
- Work with little to no supervision
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!