Top Benefits
About the role
As our Client Strategy Lead, you will be the driving force behind the success and retention of our high-touch, strategic accounts. Reporting directly to the Head of Customer Success, you will lead and mentor a team of CSMs, empowering them to transition from "support-focused" to "value-focused" partners. You are a master of relationship architecture—someone who can look at a complex enterprise account and identify the exact strategic levers needed to drive expansion and long-term loyalty. This is a pivotal leadership role where you will design the high-touch engagement models that will define our professional services and success standards as we scale.
About Us:**
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
To learn more, feel free to visit us at www.stan(.)ai 🤖
Tasks
***Team Leadership & Coaching:**Manage and develop a team of CSMs, providing the tactical coaching and strategic frameworks they need to manage complex, high-stakes client relationships. ***High-Touch Strategy:**Design and implement the "Gold Standard" for high-touch account management, including bespoke success plans, executive business reviews (EBRs), and value-realization maps. ***Retention & Value Creation:**Own the retention targets for our customers, proactively identifying risks and engineering "value-add" opportunities that make our product indispensable. ***Executive Presence:**Act as the senior point of contact and executive sponsor for key accounts, stepping in to navigate difficult negotiations or high-level strategic pivots. ***Cross-Functional Advocacy:**Work closely with Sales to ensure smooth handoffs for high-touch deals and with Product to ensure the needs of our largest clients are represented in the roadmap. ***Success Operations:**Develop and track key performance indicators (KPIs) for the high-touch segment, using data to refine our engagement cadence and intervention triggers.
Requirements
***Leadership Experience:**6+ years in Customer Success or Account Management, with at least 2+ years of experience managing high-performing teams in a B2B SaaS environment. ***Strategic Excellence:**A proven track record of managing high touch accounts and a deep understanding of how to move the needle on NRR (Net Revenue Retention). ***Value-First Mindset:**You don’t just track "usage"; you understand business outcomes. You can articulate the ROI of a complex product to a C-suite audience. ***Operational Maturity:**Experience building or refining success playbooks and using CS platforms to drive team productivity. ***Exceptional Communication:**The ability to simplify the complex and command a room, whether you’re coaching a junior CSM or presenting to a client’s executive board. ***Startup Agility:**You thrive in the "build" phase—you’re excited to create the processes that don’t exist yet rather than just following a manual.
Benefits
*Competitive salary *Comprehensive health, dental, and specialist benefits. *Company Macbook. *Free parking and shuttle service to the office. *Extra PTO during occasional US holidays. *Company events, in-office restaurant, and building-wide perks. *Unlimited ping pong and espresso!
If you're passionate about AI and ready to disrupt a massive industry, we want to talk to you!
Not the right fit? Search for Client Strategy Lead jobs in Toronto
About STAN AI
𝗦𝗧𝗔𝗡 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁. Already in action across the industry, STAN uses advanced artificial intelligence to provide instant, 24/7 responses via text, email, voice and web chat. By handling routine inquiries, STAN empowers community and property managers to focus on high-priority tasks while ensuring homeowners and residents receive seamless support.
Launched in 2019 by two property management veterans with over 20 years of experience at North America’s largest management company, STAN was created to tackle real-world challenges faced by CAMs and HOAs.
Recognized for its impact and innovation, STAN is an award-winning platform celebrated by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada and the Waterloo Accelerator Centre. 𝗪𝗶𝘁𝗵 𝗦𝗧𝗔𝗡, 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗵𝗼𝗿𝗶𝘇𝗼𝗻—𝗶𝘁’𝘀 𝗵𝗲𝗿𝗲.
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Top Benefits
About the role
As our Client Strategy Lead, you will be the driving force behind the success and retention of our high-touch, strategic accounts. Reporting directly to the Head of Customer Success, you will lead and mentor a team of CSMs, empowering them to transition from "support-focused" to "value-focused" partners. You are a master of relationship architecture—someone who can look at a complex enterprise account and identify the exact strategic levers needed to drive expansion and long-term loyalty. This is a pivotal leadership role where you will design the high-touch engagement models that will define our professional services and success standards as we scale.
About Us:**
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
To learn more, feel free to visit us at www.stan(.)ai 🤖
Tasks
***Team Leadership & Coaching:**Manage and develop a team of CSMs, providing the tactical coaching and strategic frameworks they need to manage complex, high-stakes client relationships. ***High-Touch Strategy:**Design and implement the "Gold Standard" for high-touch account management, including bespoke success plans, executive business reviews (EBRs), and value-realization maps. ***Retention & Value Creation:**Own the retention targets for our customers, proactively identifying risks and engineering "value-add" opportunities that make our product indispensable. ***Executive Presence:**Act as the senior point of contact and executive sponsor for key accounts, stepping in to navigate difficult negotiations or high-level strategic pivots. ***Cross-Functional Advocacy:**Work closely with Sales to ensure smooth handoffs for high-touch deals and with Product to ensure the needs of our largest clients are represented in the roadmap. ***Success Operations:**Develop and track key performance indicators (KPIs) for the high-touch segment, using data to refine our engagement cadence and intervention triggers.
Requirements
***Leadership Experience:**6+ years in Customer Success or Account Management, with at least 2+ years of experience managing high-performing teams in a B2B SaaS environment. ***Strategic Excellence:**A proven track record of managing high touch accounts and a deep understanding of how to move the needle on NRR (Net Revenue Retention). ***Value-First Mindset:**You don’t just track "usage"; you understand business outcomes. You can articulate the ROI of a complex product to a C-suite audience. ***Operational Maturity:**Experience building or refining success playbooks and using CS platforms to drive team productivity. ***Exceptional Communication:**The ability to simplify the complex and command a room, whether you’re coaching a junior CSM or presenting to a client’s executive board. ***Startup Agility:**You thrive in the "build" phase—you’re excited to create the processes that don’t exist yet rather than just following a manual.
Benefits
*Competitive salary *Comprehensive health, dental, and specialist benefits. *Company Macbook. *Free parking and shuttle service to the office. *Extra PTO during occasional US holidays. *Company events, in-office restaurant, and building-wide perks. *Unlimited ping pong and espresso!
If you're passionate about AI and ready to disrupt a massive industry, we want to talk to you!
Not the right fit? Search for Client Strategy Lead jobs in Toronto
About STAN AI
𝗦𝗧𝗔𝗡 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁. Already in action across the industry, STAN uses advanced artificial intelligence to provide instant, 24/7 responses via text, email, voice and web chat. By handling routine inquiries, STAN empowers community and property managers to focus on high-priority tasks while ensuring homeowners and residents receive seamless support.
Launched in 2019 by two property management veterans with over 20 years of experience at North America’s largest management company, STAN was created to tackle real-world challenges faced by CAMs and HOAs.
Recognized for its impact and innovation, STAN is an award-winning platform celebrated by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada and the Waterloo Accelerator Centre. 𝗪𝗶𝘁𝗵 𝗦𝗧𝗔𝗡, 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗵𝗼𝗿𝗶𝘇𝗼𝗻—𝗶𝘁’𝘀 𝗵𝗲𝗿𝗲.