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Senior Manager of UX Research

Equinix16 days ago
Toronto
CA$96,887 - CA$145,331/yearly
Senior Level

About the role

Who you are

  • 15+ years experience preferred
  • Bachelor's degree preferred

What the job involves

  • Architects and executes interaction and visual design, as a part of a multi-disciplinary team, drawing on results from user research, content strategy and workflow analysis
  • Applies contemporary user experience methodologies to the design and development of engaging user interfaces for websites and applications
  • UX design provides highly analytical and journey-driven paths to fuel creative UI/visual design for a complete end-user experience
  • Develops prototypes, mockups, wireframes, task flows and other visuals
  • Conducts user research and usability testing to measure quality of user's experience when interacting with digital websites or applications
  • Coordinates user research plans across multiple functional domains of responsibility
  • Coordinates with usability vendors when necessary
  • Determines user research methodologies to optimize data collection
  • Interacts with stakeholders to determine requirements and set expectations
  • Observes user research sessions
  • Consolidates user research data across multiple functional areas where appropriate
  • Presents results to stakeholders
  • Ensures user research plans and methodologies are rigorous, consistent and thoughtful Information
  • Ensures examination and implementation of information architecture structures across multiple sites and/or applications is rigorous, consistent and thoughtful
  • Provides site/application-level creative direction across multiple functional domains of responsibility
  • Presents, defends and articulates design work in design reviews with colleagues and stakeholders
  • Ensures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtful
  • Researches interaction design trends
  • Creates and proposes prototyping standards and toolsets
  • Determines need for prototyping efforts, based on functional complexity and requirement specifics
  • Socializes prototypes via design reviews or 1:1 usability sessions
  • Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints
  • Evangelizes adoption of UX principles/strategy across
  • Creates and implements strategies that improve user experience through design
  • Oversees the user experience from onboarding, error correction, and to completion
  • Helps scope UX resources needed
  • Provides leadership and direction to the team, through managers
  • Accountable for the performance and results of direct reports and maybe a larger or multiple teams
  • Responsible for: - succession planning - performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations - GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations - talent development, including quarterly conversations, career pathways conversations and individual development/growth plans
  • Models the Equinix Culture and Values Resource and Budget Management
  • Decisions are guided by policies, procedures and business plan - that are agreed upon by upper management
  • Works closely across Marketing Project Managers to track resource allocation and utilization for portfolio projects
  • Works closely with Project Managers to track resource allocation and utilization for larger projects
  • Requests approvals for additional expenses outside of approved budget/headcount
  • Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets
  • Manages and/or escalates issues, as needed
  • Provides input to the annual budget planning process relating to project/support/SW maintenance/Renewals/purchases/etc. for his/her areas of responsibility
  • Defines and evangelizes processes, policies and standards across all stakeholders
  • Measures performance against process goals
  • Proactively seeks continuous improvement opportunities in process/ policies/ standards

About Equinix

Internet Publishing
10,000+

Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.