Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Networking II to join our team.

The Networking II role provides ongoing administration and support of large enterprise systems consisting of Cisco and other industry Vendors. This includes designing, planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links. This position has expertise on the Cisco routing/switching platform. Networking II analyzes and resolves end user software program and connectivity issues in a timely and accurate fashion and provides end user training where required. This role works with vendors, end users, customer service representatives and other technical staff to resolve advanced hardware/software issues. This position will also need to have excellent communication and presentation skills for customer engagements.

This is a Hybrid position Responsibilities

• Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
• Available to be on-call.
• Cabling/Patching within Data Centre.
• Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys.
• Remote testing/triage to validate alert/event/incidents.
• Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
• Troubleshooting and resolving higher level network issues, not localized to single sites.
• Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
• Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
• Cisco ACI an asset.
• Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
• Escalate issues for Level 3 support as per documented guidelines.
• Provide testing, implementation & validation support for change management.
• Provide analytical support for problem management activities being performed by Level 3 support.
• Providing support for tools audit and QA activities being performed by Team Leads & Management.
• Contributing to documentation and knowledge articles.
• Participate in technical panel for hiring of Level 2/3 associates.
• Participate in technical aspects of service transitions.
• Monitor network performance and troubleshoot problem areas as needed.
• Allocate time and tasks in the Time Reporting System.
• Other duties as assigned.

Skills & Qualifications

• 5+ years of experience
• Associate, bachelor’s or equivalent experience
• ITIL knowledge/certification is a plus
• Cisco Certification(s) - CCIE
• Juniper SDWAN
• Checkpoint Security
• Cisco firewall experience is a plus
• Some experience in project management
• Incident Ticketing a must (e.g., Remedy, Service-Now, etc)
• Cisco, CheckPoint, Cisco ACI, Cisco ISE
• Routers, switches, APs, Wireless Controllers, Load Balancer, Site to site Datacenter and Closet Patching/Cabling
• Sample of some/each should be provided
• Strong troubleshooting skill on routers and switches for both LAN/WAN topology as well as Wireless