Receptionist

**Department:**Cardiac Rhythm Device Clinic

**Position Number:**50025475

**Hours of Work:**Part-Time Position

**Day Shifts:**0830-1630

**Pay Band:**BAND-C $26.03 - $28.84

**Union:**CUPE

**Location:**Kingston General Hospital Site

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

Under the direction of the Program Manager or delegate, the Receptionist organizes all paperwork for patient files, tests, appointments; ensures appropriate paperwork is in place when patients are seen in clinic; manages all telephone inquiries, transferring calls as necessary and appropriate; accurately enters data into the Patient Care System (PCS), Pace-art and shared drive systems, The Receptionist will communicate effectively and professionally with all members of the health care team.

PRINCIPLE RESPONSIBILITIES:

• Answers telephone courteously and professionally. Responds to patient questions or transfers calls as appropriate to the Cardiac Care Coordinator’s Office, a Health Care Professional (HCP), the Reception Desk, etc.

• Works with CRDC RN, Registration, and Reception staff to arrange patient appointments for the CRDC Clinic.

• Prepares patient charts for post device implant. Ensures all charts are pulled and prepared well ahead of patient’s clinic visit.

• Files charts after all clinic visits when appropriate follow-up is complete.

• Performs duties to ensure systems of workflow, file storage and communication etc., support the efficient and effective operation of CRDC.

• Maintains Pace-art data base with accurate patient information and demographics.

• Ensures patient information is shared expediently with physicians, Registered Nurses (RN’s) and other centers as requested.

• Keeps equipment in work area clean, (ie dusts computer, washes telephone periodically).

• Under the direction of the CRDC Nursing Coordinator will assist with any follow up required by patients who have devices under advisory.

The above statements reflect the general details considered necessary to describe the principal functions of the job asidentified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

QUALIFICATIONS:

• 2 years Office Administration Health Services diploma or equivalent education and experience.

• 2 years recent experience in an administrative support position in a clinical or health care setting.

• Keyboarding 35 WPM**(to be tested).**

• Demonstrated knowledge of windows-based applications: including Word, Excel, and Outlook**(to be tested).**

• Demonstrated medical terminology proficiency**(to be tested).**

• Demonstrated experience of navigating and interaction with an Electronic Patient Records systems (EPR) to support clinical activity.

• Demonstrated excellence with communication and interpersonal skills.

• Ability to cooperate and collaborate with the healthcare team.

• Ability to cope with frequent interruptions (multitasking) and to meet deadlines (time management).

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.