Parking and Transportation Services Operations Coordinator
Top Benefits
About the role
Job Title
Parking and Transportation Services Operations Coordinator
Job Type
Permanent
Union
MRSA
Position Classification
SAD07 Administrative Services VII
Salary Grade
$61,170.20 - $77,404.60
FT or PT
Full-time
Hybrid Work
This position is ineligible
Position End Date (if applicable)
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About This Position
About the Role
The Parking and Transportation Services Operations Coordinator is familiar with all aspects of Parking and Transportation Services (PTS) operations and software in order to be able to understand, monitor, troubleshoot and resolve operational issues in a timely fashion. Reporting to the Manager, PTS, the Operations Coordinator is responsible for coordinating and overseeing the day-to-day operations of PTS customer service functions and systems administration. The position provides operational expertise across multiple systems for parking and payment platforms, ensuring systems are up-to-date, configured accurately, and function effectively to support parking operations.
The PTS Operations Coordinator serves as the initial point of contact for complex customer service matters and system-related issues. This position supports departmental operations while providing guidance and training to front-line customer service staff and contributing to PTS operational needs. This position is required to be available on occasional evenings and weekends throughout the year to support institutional and external events.
Responsibilities
Responsibility 1 (20%): Customer Service
Provide day-to-day operational supervision and direction to customer service staff, including task assignment, training and feedback; Scheduling to ensure the customer service front desk is staffed at all times during operational hours, and providing coverage at the desk when required to support: Parking and permit sales; Ticket appeals, impound release; Locker sales; Answering calls and emails from customers; and Required employee breaks. Escalation point for customer service matters and complaints, using discretionary decision making within policy; Make recommendations to management regarding PTS operation gaps to improve customer service on campus as it relates to PTS operations; and Be familiar with parking site conditions, equipment and software to be able to provide exceptional customer service service and troubleshoot issues in a timely manner.
Responsibility 2 (40%): Technical Requirements
Serve as first point of contact for users and/or third party vendors to troubleshooting parking systems issues and provide required information to resolve issues; Parking system support: user setup, troubleshooting, vendor tickets, testing, and documentation in collaboration with PTS Manager and stakeholders as directed; Responsible for ensuring the effective and efficient delivery of payroll deduction processes in relation to employee parking permits. This includes working with various stakeholders to ensure deduction requirements are communicated to meet the needs of PTS, HR, ITS and Payroll/Finance. Ensure all hardware and software programs are working efficiently and accurately; and Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed, and makes recommendations on how to better serve the campus community.
Responsibility 3 (40%): Operational Support and Reporting
Completes MRU department parking usage audits to ensure accuracy and compliance; Review and update process documentation and ensure processes are current and up to date, and recommend improvements as needed; Supports event parking on campus, including; Coordinating / scheduling staff and resources, Understanding department needs, and Executing signage and communication requirements for events. Coordination with contractors as directed by PTS Manager, including: scheduling, communication, follow-up, and processing payables; Inventory oversight: ensuring good condition and adequate supply of: signs, cones, ticket rolls, jackets/vests, and other equipment as required; Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed, and makes recommendations on how to better serve the campus community.
Qualifications
Other duties as assigned.
Two year diploma from a university or equivalent. Minimum 2 years of related experience. Knowledge and experience with parking hardware and software, point-of-sale and inventory management software is essential. Experience with customer service and working with clients with complex needs in often stressful environments is required. Experience handling customer complaints with a high level of emotional intelligence. Understanding and experience working within budgets. Experience and an understanding of and ability to work within a unionized environment.
Salary: $61,170.20 - $77,404.60 per annum
Closing Date: July 27th, 2026
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 4321, CV.pdf). We will be doing an initial review of resumes on October 15th, so early applications are recommended.
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.
Not the right fit? Search for Parking and Transportation Services Operations Coordinator jobs in Calgary, Alberta, Canada
About Mount Royal University
Similar Jobs
Parking and Transportation Services Operations Coordinator
Top Benefits
About the role
Job Title
Parking and Transportation Services Operations Coordinator
Job Type
Permanent
Union
MRSA
Position Classification
SAD07 Administrative Services VII
Salary Grade
$61,170.20 - $77,404.60
FT or PT
Full-time
Hybrid Work
This position is ineligible
Position End Date (if applicable)
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About This Position
About the Role
The Parking and Transportation Services Operations Coordinator is familiar with all aspects of Parking and Transportation Services (PTS) operations and software in order to be able to understand, monitor, troubleshoot and resolve operational issues in a timely fashion. Reporting to the Manager, PTS, the Operations Coordinator is responsible for coordinating and overseeing the day-to-day operations of PTS customer service functions and systems administration. The position provides operational expertise across multiple systems for parking and payment platforms, ensuring systems are up-to-date, configured accurately, and function effectively to support parking operations.
The PTS Operations Coordinator serves as the initial point of contact for complex customer service matters and system-related issues. This position supports departmental operations while providing guidance and training to front-line customer service staff and contributing to PTS operational needs. This position is required to be available on occasional evenings and weekends throughout the year to support institutional and external events.
Responsibilities
Responsibility 1 (20%): Customer Service
Provide day-to-day operational supervision and direction to customer service staff, including task assignment, training and feedback; Scheduling to ensure the customer service front desk is staffed at all times during operational hours, and providing coverage at the desk when required to support: Parking and permit sales; Ticket appeals, impound release; Locker sales; Answering calls and emails from customers; and Required employee breaks. Escalation point for customer service matters and complaints, using discretionary decision making within policy; Make recommendations to management regarding PTS operation gaps to improve customer service on campus as it relates to PTS operations; and Be familiar with parking site conditions, equipment and software to be able to provide exceptional customer service service and troubleshoot issues in a timely manner.
Responsibility 2 (40%): Technical Requirements
Serve as first point of contact for users and/or third party vendors to troubleshooting parking systems issues and provide required information to resolve issues; Parking system support: user setup, troubleshooting, vendor tickets, testing, and documentation in collaboration with PTS Manager and stakeholders as directed; Responsible for ensuring the effective and efficient delivery of payroll deduction processes in relation to employee parking permits. This includes working with various stakeholders to ensure deduction requirements are communicated to meet the needs of PTS, HR, ITS and Payroll/Finance. Ensure all hardware and software programs are working efficiently and accurately; and Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed, and makes recommendations on how to better serve the campus community.
Responsibility 3 (40%): Operational Support and Reporting
Completes MRU department parking usage audits to ensure accuracy and compliance; Review and update process documentation and ensure processes are current and up to date, and recommend improvements as needed; Supports event parking on campus, including; Coordinating / scheduling staff and resources, Understanding department needs, and Executing signage and communication requirements for events. Coordination with contractors as directed by PTS Manager, including: scheduling, communication, follow-up, and processing payables; Inventory oversight: ensuring good condition and adequate supply of: signs, cones, ticket rolls, jackets/vests, and other equipment as required; Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed, and makes recommendations on how to better serve the campus community.
Qualifications
Other duties as assigned.
Two year diploma from a university or equivalent. Minimum 2 years of related experience. Knowledge and experience with parking hardware and software, point-of-sale and inventory management software is essential. Experience with customer service and working with clients with complex needs in often stressful environments is required. Experience handling customer complaints with a high level of emotional intelligence. Understanding and experience working within budgets. Experience and an understanding of and ability to work within a unionized environment.
Salary: $61,170.20 - $77,404.60 per annum
Closing Date: July 27th, 2026
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 4321, CV.pdf). We will be doing an initial review of resumes on October 15th, so early applications are recommended.
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.
Not the right fit? Search for Parking and Transportation Services Operations Coordinator jobs in Calgary, Alberta, Canada